Andrew Villarreal
Denver,Co
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Director of Loss Mitigation
Credit Union of Denver
Lakewood, CO
03.2021 - Current
- Collaborated with legal resources and recovery teams to manage default issues.
- Negotiated contract specifications with major vendors.
- Researched, evaluated and resolved discrepancies and customer concerns.
- Utilized prescribed scripts and friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
- Renegotiated payment terms with dozens of suppliers.
- Attended training on credit management and civil court practices to maintain up-to-date knowledge.
- Delivered strategic input into business decisions and deals.
- Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects.
- Determined performance goals and offered tactics for achieving milestones.
- Networked with industry contacts to gain competitive insights and inform best practices.
- Made recommendations to senior leaders on business strategy and initiatives.
Loan Servicing/ Collection/ Loan Processing Manager
Premier, Credit
Longmont, Co
08.2015 - 03.2021
- Projects: Consolidate Merger Branch files, title, and deeds of trust to one l location
- Manage a team of 12
- Conduct Training, for new staff and promoted staff
- Managed: Collateral Sector, Indirect Processing Sector and Quality Assurance Sector
- HMDA Yearly review and submission
- Insurance: Allied and Members Insurance
- Help manage the Loan Processing Department
- Process loans for retail staff
- Audit process loans for Quality Assurance
- Manage 8 processing members
- Oversea: Process of Title, Deed of Trust and Title Policy for secured loans
- Manage the Collection Department
- Over-see 198-million-dollar consumer portfolio: Maintenance, Recovery, Inquires and mitigate loss and decrease delinquency
- Training and re-training on FDCPA, FCRA, regulatory and any collections practices
- Recovery from in-active (Charge off) Loans
- Oversea: Remarketing (Repossession and Auction), Bankruptcies, Deceased, Credit Bureau Disputes, and Charge off accounts.
Collector
Columbine FCU
Centennial, Co
11.2014 - 08.2015
- Managed a 200 plus account queue
- Process Title and Deeds of Trust perfection
- Bankruptcy notification and process
- 1st and 2nd Mortgage Delinquency and Foreclosures
- Quarterly HMDA quality assurance
- Quality assurance on Indirect and direct auto Loans.
Operations Supervisor
Penske Logistics
Aurora, Co
11.2013 - 11.2014
- Conduct day to day operation functions
- Supervise 15 associates from four different departments
- Involve in new associate orientation and training
- Create proposal plans for upcoming budget or operational needs
- Standardize policy and procedure to associates
- Coordinator and facilitate with other facilities.
Education
Bachelor of Arts - Business Management
Metropolitan State University of Denver
Denver, CO05.2025
Associate Degree - Business Management
Long Range Community College
05.2019
Skills
- Budget Oversight
- Performance Monitoring
- Partnerships and Affiliations
- OKRs and KPIs
- Complex Problem-Solving
- Strategic Planning
- Negotiation and Persuasion
- Proposal Writing
- Proposals and Presentations
- Process Improvement
- Performance Monitoring and Evaluation
- Organizational Development
- Leadership and People Development
- Relationship and Team Building
- Employee Motivation and Performance
Languages
Languages
Spanish
Professional
Timeline
Director of Loss Mitigation
Credit Union of Denver
03.2021 - Current
Loan Servicing/ Collection/ Loan Processing Manager
Premier, Credit
08.2015 - 03.2021
Collector
Columbine FCU
11.2014 - 08.2015
Operations Supervisor
Penske Logistics
11.2013 - 11.2014
Bachelor of Arts - Business Management
Metropolitan State University of Denver
Associate Degree - Business Management
Long Range Community College