Andrew Villavaso
Thibodaux,LA
Summary
At Planet Fitness, I provided great customer service and managed financial transactions, showing that I can stay calm under pressure. My proactive approach to solving problems and handling complaints helped improve member satisfaction. I also used my understanding of policies and strong customer relations skills to make sure members had a positive experience.
Overview
2
2
years of professional experience
Work History
Member Service Representative
Planet Fitness
12.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Education
Bachelor of Science - Criminal Justice
Nicholls State University
Thibodaux, LA05-2026
Skills
- Customer Service
- Financial Transactions
- Customer Support
- Issue Resolution
- Policy understanding
- Complaint Handling
- Insurance knowledge
- Member account management
Timeline
Member Service Representative
Planet Fitness
12.2022 - Current
Bachelor of Science - Criminal Justice
Nicholls State University