Andrew Walker
Durham,NC
Summary
Professional locksmith with extensive experience at Marshall's Locksmith Service, UNC Chapel Hill and NCSU. Proven track record in enhancing customer satisfaction through excellent communication and attention to detail. Known for reliability and adaptability in meeting changing needs and priorities. Effective team collaborator with focus on achieving results. Skilled in troubleshooting, problem-solving, and ensuring security measures are up to standard.
Overview
14
14
years of professional experience
Work History
Advanced Locksmith
NCSU
Raleigh, NC
11.2023 - Current
Rekey locks
Originate keys
Duplicate keys
Repair/replace locks and other door hardware
New hardware installations
Perform lockout services
Help maintain and update key records
Help with shop inventory/stock including updating spreadsheets
Field Hardware Technician 2nd Shift
UNC Chapel Hill
Chapel Hill, NC
07.2022 - 11.2023
- Worked at key window to check out building keys
- Originated keys for the University
- Performed campus building PMs
- Handled emergency calls during 2nd shift
- Took care of 1st shift work orders needing to be done after hours.
Field Hardware Technician 1st Shift
UNC Chapel Hill
Chapel Hill, NC
11.2017 - 07.2022
- Worked in AIM on work orders for UNC Access Control Lock Shop
- Generated keys by code
- Rekeyed locks
- Repaired/replaced /adjusted door closers
- Repaired/replaced mortise and cylindrical locks
- Installed/repaired/adjusted auto operators
- Installed/repaired exit devices
Locksmith
Marshall's Locksmith Service
Raleigh
09.2011 - 11.2017
- Duplicated and originated keys
- Rekeyed locks
- Installed, repaired or replaced door hardware
- Increased counter sales
- Provided lockout services
- Maintained inventory on work van
Education
GED -
Wake Technical Community College
Raleigh, NCSkills
- Excellent communication skills
- Customer service
- Microsoft Word and Excel
- Troubleshooting
- Attention to detail
- Reading and understanding blueprints, assembly instructions and planograms
- Responsible and dependable
- Clean driving record
Timeline
Advanced Locksmith
NCSU
11.2023 - Current
Field Hardware Technician 2nd Shift
UNC Chapel Hill
07.2022 - 11.2023
Field Hardware Technician 1st Shift
UNC Chapel Hill
11.2017 - 07.2022
Locksmith
Marshall's Locksmith Service
09.2011 - 11.2017
GED -
Wake Technical Community College
Early Career Experience
Menard's: Started out as a morning stocker then quickly advanced to sales. Helped customers find items throughout the entire store, not just my department. Moved up to Assistant Manager after a short time in sales.
SAS: Started out as a temp employee and worked my way up to a General Maintenance Technician III. Worked there providing excellent customer service for nineteen years.