Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Name
Timeline
Generic
CARISSA Gideon

CARISSA Gideon

Bonne Terre,MO

Summary

Highly enthusiastic customer service professional with 15 years client interface experience. Resourceful and consistently meets and exceeds productivity goals. Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Energetic Sales Representative with 12 -year track record of sales success. Patient Care Test Results Customer Service Excellent Lab Practices Lab Equipment Maintenance Certified Nursing Assistant Certified Phlebotomy Technician Phlebotomy Knowledge Medical Laboratory Excellent Communication Skills Clinical Laboratory Laboratory Equipment,

Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.

Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.

Efficient advanced Medical Assistant with solid foundation in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments.

Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.

Conscientious Healthcare professional offering over 3 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.

Overview

1
1
Certification
16
16
years of professional experience

Work History

Advanced Medical Assistant

Mercy Jefferson Hospital
Festus, MO
02.2024 - 09.2026
  • Assisted healthcare professionals in patient examinations and procedures to ensure quality care delivery.
  • Conducted routine patient assessments, recording vital signs and medical histories with accuracy.
  • Coordinated scheduling of appointments and follow-ups, optimizing clinic workflow efficiency.
  • Educated patients on medication usage and health management, enhancing patient understanding and compliance.
  • Managed electronic health records system, ensuring data integrity and confidentiality standards were upheld.
  • Implemented process improvements for administrative tasks, streamlining operations within the department.
  • Led quality assurance initiatives to maintain high standards in patient care and safety protocols.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.

Bartender

Old Mine House
Park Hills, MO
07.2024 - 03.2025
  • Crafted and served a diverse range of cocktails, ensuring high-quality presentations and customer satisfaction.
  • Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
  • Trained new staff on bartending techniques, menu knowledge, and customer service protocols.
  • Collaborated with kitchen staff to create drink pairings that enhanced dining experience for patrons.
  • Resolved customer complaints promptly, enhancing overall guest experience and retention rates.
  • Implemented streamlined processes for order taking and payment processing, improving service efficiency during peak hours.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.

Lead Patient Access Representative

Parkland Health Center
01.2022 - 01.2024
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
  • Resolved patient financial problems with guidance from documented guidelines and procedures.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Organized patient records and database to facilitate information storage and retrieval.

Piece work

Betallic LLC
11.2020 - 11.2021
  • Conducted quality assurance inspections on finished components and identified issues.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Used coordination and planning skills to achieve results according to schedule.
  • Carried out day-day-day duties accurately and efficiently.
  • Receiving invoices, and finishing 2,000-3,000 items weekly

Chiropractic Assistant

Reiter Chiropractic
08.2018 - 03.2019
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Performed variety of therapies on patients, including electric muscle stimulation, massage and mechanical traction.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Inputted patient data into office's computer system using system software and checked all information for accuracy.
  • Scheduled patient appointments for busy chiropractic practice
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Completed accurate daily report documents, memos and invoices.
  • Reviewed and balanced daily bank deposits and deposit report.
  • Scheduled patient appointments for busy chiropractic practice with revenues of $8000 annually

Technical Support Representative

Conduent
05.2017 - 06.2017
  • Effectively managed high-volume of inbound and outbound customer calls.
  • Answered constant flow of customer calls with up to 600 calls in queue per minute.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues

Reservation Specialist

Hilton
12.2016 - 04.2017
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Coordinated bookings for up to 20 rooms
  • Assisted customers with making reservations and entered reservation details into computer system
  • Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances
  • Provided customers with information about availability and pricing
  • Handled billing information over phone
  • Arranged for group hotel bookings in collaboration with sales department for weddings and special events
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle
  • Maintained awareness of types of rooms available in different resort locations
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills

Owner And Operator

Nails Boutique
04.2015 - 10.2016
  • Computed, recorded, and proofread data, records and reports.
  • Performed heavy bank reconciliations and cash flow statements.
  • Created and executed marketing/PR campaigns, including new product introductions and existing product development.
  • Founded and managed Nails Boutique business, growing revenue to $50,000 in first year
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations
  • Aligned branding initiatives and sales strategies with client goals
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory
  • Conducted target market research to scope out industry competition and identify advantageous trends
  • Consulted with customers to assess needs and propose optimal solutions
  • Trained and motivated employees to perform daily business functions

Bartender, Server, Shift Lead

Chili's Restaurant
05.2011 - 01.2015
  • Up-sold additional menu items, beverages and desserts to increase restaurant profits.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Recorded customer orders and repeated them back in clear, understandable manner.
  • Promptly reported complaints to members of management team.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  • Served fresh, hot food while smiling in timely manner.
  • Communicated clearly and positively with co-workers and management.
  • Resolved guest complaints promptly and professionally.
  • Served orders to customers at windows, counters and tables.
  • Maintained full knowledge of bar and menu items and made recommendations.
  • Delivered quality food and beverage service to guests in responsible manner.
  • Delivered food and beverage orders within established timeframes Maintained full knowledge of all menu items, contents and preparation methods.
  • Maintained familiarity with latest in mixology, bar equipment and sanitation standards.
  • Prepared mixed drinks; poured wine, beer and nonalcoholic beverages.
  • Broke down bar after events and returned leftover liquor, glassware and banquet carts.
  • Collected money and made change.
  • Opened and closed bar tabs and transferred tabs to dining area.
  • Processed cash, credit card and voucher payments.
  • Opened and closed bar tabs and transferred tabs to dining area.
  • Stopped service to any adult furnishing alcoholic beverages to minors.
  • Upheld high standard of cleanliness in all work areas.
  • Maintained bar stocks, replenishing daily as necessary.
  • Stocked beer and wine coolers.
  • Operated efficiently in high-volume setting to prepare and serve more than 100 drinks per hour
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers

Customer Service Representative

StarTek
09.2010 - 02.2011
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Made reasonable procedure exceptions to accommodate unusual customer requests.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Addressed customer service inquiries in timely and accurate fashion.
  • Maintained up-to-date records at all times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Managed 100's of calls daily

Education

Phlebotomy License - Phlebotomy

St. Louis School of Phlebotomy
St. Louis, Mo
2017

Associate of Applied Science - Cosmetology

Aveda Institute Austin
Austin, TX, United States
2014

CNA License - Applied Health

Unitech Career Center
Bonne Terre, MO
05.2007

Skills

  • Outstanding customer service Customer service-oriented
  • Innovative hairstyling techniques Goal-oriented
  • Quick learner Excellent communication skills
  • Computer expertise Excellent Upselling Skills
  • Marketing familiarity Internet savvy
  • Hospitality expertise Telecommunication skills
  • Strong organizational skills Adaptive team player
  • Active listening skills High customer service standards
  • Seasoned in conflict resolution Employee relations specialist
  • Strong problem solving ability
  • Courteous demeanor Negotiation competency
  • Energetic work attitude Telecommunications knowledge
  • Top sales performer
  • Telephone inquiries specialist
  • Customer service expert
  • Professional bedside manner
  • Venipuncture/blood draw expert
  • BAC screening/drug screen collection understanding
  • BAC screen/drug screen collecting
  • Laboratory Equipment
  • Patient Care
  • Certified Nursing Assistant
  • Certified Phlebotomy Technician
  • Medical Terminology
  • Phlebotomy Knowledge
  • Excellent Communication Skills
  • Medical Terminology Knowledge
  • Payment Processing
  • Till Counting
  • Determination Rendering
  • Patient Registration
  • Diagnostic Codes
  • Demographics Information
  • Team Leadership
  • Eligibility Determinations
  • Customer Satisfaction
  • Electronic Health Records Systems
  • Insurance Company Knowledge
  • System Updating
  • Patient Health Information Access
  • Insurance Form Processing
  • Registration Coordination
  • Patient Admission
  • Insurance Verification
  • Financial Recordkeeping
  • Registration Processing
  • Money Handling
  • Encryption Software
  • Regulatory Compliance
  • Phone and Email Etiquette
  • Medical Services Administration
  • Patient Contact
  • Team Collaboration
  • Multi-Line Telephone Systems
  • Information Collection
  • Complaint Processing
  • Accounts Payable and Accounts Receivable
  • Verbal and Written Communication
  • Admitting Coordination
  • PCI (Payment Card Industry)
  • Fee Collection
  • Paging Systems
  • Insurance Billing
  • Appointment Confirmation
  • Outbound Calling
  • Medical History Documentation
  • Vital Statistics Documentation
  • Clerical and Filing Support
  • Spreadsheet Tracking
  • Interpreting Physician Orders
  • Punctual and Hardworking
  • Medical Transcription
  • Reading Comprehension
  • 50 WPM Typing Speed
  • Reliability and Dedication
  • Professional Bedside Manner
  • Collection Management
  • Patient Interviewing Skills
  • Program Eligibility
  • Deductible Collection
  • Payment Calculation
  • Medical Filing
  • Explaining Instructions
  • Risk Management Assessments

Accomplishments

  • Achieved highest Aveda Institute product sales of My Class.
  • Student of the week numerous times for Product and Service Tickets.
  • Exceeded corporate target for customer satisfaction for 4 months in a row.Customer Service Sales Product Sales Multi-tasking Customer Interface Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Certification

  • Certified Nursing Assistant
  • Certified Phlebotomy Technician

Name

Carissa Gideon

403 lake dr

Bonne Terre Mo, 63628

5735167286

Timeline

Bartender

Old Mine House
07.2024 - 03.2025

Advanced Medical Assistant

Mercy Jefferson Hospital
02.2024 - 09.2026

Lead Patient Access Representative

Parkland Health Center
01.2022 - 01.2024

Piece work

Betallic LLC
11.2020 - 11.2021

Chiropractic Assistant

Reiter Chiropractic
08.2018 - 03.2019

Technical Support Representative

Conduent
05.2017 - 06.2017

Reservation Specialist

Hilton
12.2016 - 04.2017

Owner And Operator

Nails Boutique
04.2015 - 10.2016

Bartender, Server, Shift Lead

Chili's Restaurant
05.2011 - 01.2015

Customer Service Representative

StarTek
09.2010 - 02.2011

CNA License - Applied Health

Unitech Career Center

Associate of Applied Science - Cosmetology

Aveda Institute Austin

Phlebotomy License - Phlebotomy

St. Louis School of Phlebotomy