Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamie Lake

Baxter Springs

Summary

Dynamic individual with expertise in multiple employment settings. Enhanced patient care through compassionate service and complex problem-solving. Proven track record in optimizing operations. Adept at fostering teamwork and resolving conflicts, contributing to improved patient satisfaction and operational efficiency. CPR certified and adaptable in fast-paced environments.

Overview

12
12
years of professional experience

Work History

Advanced Medical Assistant

Mercy
09.2022 - Current
  • Supported patient intake processes by collecting and documenting medical histories.
  • Maintained cleanliness and organization of examination rooms and medical equipment.
  • Scheduled appointments and managed patient flow to optimize clinic operations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Coordinated patient referrals to specialists or other healthcare providers.
  • Documented patient encounters and medical histories in real-time during examinations.
  • Assisted healthcare providers with maintaining accurate and timely electronic health records.
  • Ensured compliance with HIPAA regulations while handling sensitive patient information.
  • Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.

Customer Service Representative

Girard National Bank
10.2013 - 09.2022
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Processed transactions accurately, ensuring compliance with banking regulations and minimizing errors.
  • Assisted in training new staff on customer service protocols and bank systems, fostering a collaborative environment.
  • Maintained up-to-date knowledge of bank products, enabling informed responses to customer questions and needs.
  • Handled escalated issues professionally, demonstrating strong problem-solving skills and conflict resolution abilities.

Education

Early Childhood Education

Northeastern Oklahoma A&M
Miami, OK

High School Diploma -

Baxter Springs High School
Baxter Springs, KS
05.2011

Skills

  • HIPAA compliance
  • Customer service
  • Medical terminology knowledge
  • Clinical documentation
  • Reliable team player
  • Compassionate
  • CPR Certified
  • Complex Problem-solving
  • Adaptable
  • Conflict resolution

Timeline

Advanced Medical Assistant

Mercy
09.2022 - Current

Customer Service Representative

Girard National Bank
10.2013 - 09.2022

Early Childhood Education

Northeastern Oklahoma A&M

High School Diploma -

Baxter Springs High School

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