Ashley Simpkins
Saint Charles,MO
Summary
Results-driven advanced medical assistant skilled in care coordination and electronic health records management. Recognized for attention to detail and time management, enhancing patient outcomes through collaborative teamwork and effective communication.
Overview
5
5
years of professional experience
Work History
advanced medical assistant
mercy clinic pediatrics
Creve Coeur, Missouri
04.2024 - Current
- Administered injections, medications, and treatments per physician orders.
- Recorded patient vital signs and documented health information with precision.
- Coordinated with healthcare team to optimize patient care delivery and support treatment plans.
- Prepared examination rooms, ensuring sanitized equipment for safe patient procedures.
- Adhered to HIPAA regulations for safeguarding confidential patient information.
- Participated in team meetings to identify workflow enhancements and promote better patient outcomes.
Customer Service Representative
eleras
Saint Charles, Missouri
01.2024 - 04.2024
- Answered inquiries and provided accurate information about products and services.
- Addressed customer concerns directly while maintaining a positive attitude.
- Engaged customers in conversation to identify needs and effectively resolve issues, fostering positive relationships.
- Delivered prompt resolutions to customer complaints, contributing to improved customer loyalty.
- Educated customers on company policies and procedures, enhancing their understanding and satisfaction.
- Maintained detailed records of customer interactions for future reference.
Patient Navigator
Mercy Virtual Care Center
Chesterfield, Missouri
02.2022 - 01.2023
- Facilitated timely resolution of patient needs through effective communication with healthcare providers.
- Assessed and conveyed patient needs to healthcare professionals for personalized care solutions.
- Built and strengthened professional relationships with healthcare providers to improve care coordination.
- Directed patient inquiries and complaints to appropriate medical staff for timely resolution.
- Maintained accurate electronic health records documenting patient interactions and outcomes.
Education
High School Diploma -
Hazelwood West High School
Hazelwood, MO06-2014
Skills
- Medication administration
- EHR management
- HIPAA compliance
- Care coordination
- Patient education
- Patient relationship management
- Attention to detail
- Time management
- Multitasking skills
- Conflict resolution
Timeline
advanced medical assistant
mercy clinic pediatrics
04.2024 - Current
Customer Service Representative
eleras
01.2024 - 04.2024
Patient Navigator
Mercy Virtual Care Center
02.2022 - 01.2023
High School Diploma -
Hazelwood West High School