Andrew Ward
Saraland,AL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Highly motivated Service Manager with 12 years of Pest Control experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Overview
11
11
years of professional experience
Work History
Service Manager
Arrow Exterminators, Inc
05.2023 - Current
- Developed and maintained positive relationships with customers to build rapport and trust.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Established team priorities, maintained schedules and monitored performance.
- Monitored inventory levels and placed orders to replenish stock.
- Hired, trained and supervised team of service staff members to meet business goals.
- Resolved customer complaints in professional and timely manner.
Service Manager
Arrow Exterminators, Inc
04.2022 - 05.2023
- Monitored service staff performance and provided feedback for im
- Met with customers to discuss service needs and offer available solutions.
- Analyzed service reports to identify areas of improvement.
- Implemented strategies to increase customer service satisfaction ratings.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Home Evaluator
Arrow Exterminators, Inc
03.2020 - 05.2022
- Educated and advised customers on preventive measures to reduce pest infestations.
- Developed and implemented sales strategies to increase profits.
- Generated new leads through networking and attending industry events.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Achieved or exceeded company-defined sales quotas.
Termite Technician
Kelly's Exterminators
07.2012 - 03.2020
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
- Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
- Adhered to most stringent safety procedures when applying chemicals.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Performed general pest control solutions such as bed bug and termite inspections and treatments.
Education
Associate of Science - Drafting Technology
ITT Technical Institute
Mobile, AL09.2015
Skills
- Regulatory Compliance
- Sales Strategies
- Employee Relations
- Critical Thinking
- Staff Management
- Coaching and Mentorship
- Customer Service
- Quality Standards
Timeline
Service Manager
Arrow Exterminators, Inc
05.2023 - Current
Service Manager
Arrow Exterminators, Inc
04.2022 - 05.2023
Home Evaluator
Arrow Exterminators, Inc
03.2020 - 05.2022
Termite Technician
Kelly's Exterminators
07.2012 - 03.2020
Associate of Science - Drafting Technology
ITT Technical Institute