Andrew Ward
Saraland,AL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Highly motivated Service Manager with 12 years of Pest Control experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Overview
11
11
years of professional experience
Work History
Service Manager
Arrow Exterminators, Inc
Daphne, AL
05.2023 - Current
- Developed and maintained positive relationships with customers to build rapport and trust.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Established team priorities, maintained schedules and monitored performance.
- Monitored inventory levels and placed orders to replenish stock.
- Hired, trained and supervised team of service staff members to meet business goals.
- Resolved customer complaints in professional and timely manner.
Service Manager
Arrow Exterminators, Inc
Fairhope, AL
04.2022 - 05.2023
- Monitored service staff performance and provided feedback for im
- Met with customers to discuss service needs and offer available solutions.
- Analyzed service reports to identify areas of improvement.
- Implemented strategies to increase customer service satisfaction ratings.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Home Evaluator
Arrow Exterminators, Inc
Saraland, AL
03.2020 - 05.2022
- Educated and advised customers on preventive measures to reduce pest infestations.
- Developed and implemented sales strategies to increase profits.
- Generated new leads through networking and attending industry events.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Achieved or exceeded company-defined sales quotas.
Termite Technician
Kelly's Exterminators
Saraland, AL
07.2012 - 03.2020
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
- Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
- Adhered to most stringent safety procedures when applying chemicals.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Performed general pest control solutions such as bed bug and termite inspections and treatments.
Education
Associate of Science - Drafting Technology
ITT Technical Institute
Mobile, AL09.2015
Skills
- Regulatory Compliance
- Sales Strategies
- Employee Relations
- Critical Thinking
- Staff Management
- Coaching and Mentorship
- Customer Service
- Quality Standards
Timeline
Service Manager
Arrow Exterminators, Inc
05.2023 - Current
Service Manager
Arrow Exterminators, Inc
04.2022 - 05.2023
Home Evaluator
Arrow Exterminators, Inc
03.2020 - 05.2022
Termite Technician
Kelly's Exterminators
07.2012 - 03.2020
Associate of Science - Drafting Technology
ITT Technical Institute