Andrew Waring
Quitman
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer support industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
X-Factor Communications
01.2006
- General office duties
- Customer service
- Processing application for Dish Network and DirectTV
- Troubleshooting equipment issues both on site and over the phone
- New Mexico Office
Customer Service Agent
Concentrix
01.2025 - 02.2026
- Provided customer support through various communication channels, ensuring timely and accurate resolution of inquiries.
- Managed high-volume calls while maintaining professionalism and empathy in all customer engagements.
- Collaborated with team members to share best practices, improving overall service delivery standards.
- Adapted quickly to changes in policies and procedures, maintaining compliance with company guidelines.
- Conducted follow-up communications to ensure customer satisfaction and retention rates improved consistently.
- Assisted in training new agents on operational procedures and effective communication techniques.
- Provided exceptional troubleshooting support, resolving issues promptly to minimize downtime for customers.
- Monitored performance metrics to ensure adherence to company standards and quality assurance goals.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Assisted customers with troubleshooting their in home Wi-Fi routers and other electronic devices
Education
High School Diploma -
Ontario High School
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Complaint handling
- Microsoft Excel
- Professional telephone demeanor
- Microsoft outlook
- Follow-up skills
- Product knowledge
- Call management
Timeline
Customer Service Agent
Concentrix
01.2025 - 02.2026
X-Factor Communications
01.2006
High School Diploma -
Ontario High School