Andrew Wass
Moline
Summary
Professional technician with robust experience in maintaining and repairing gaming machines. Expertise in troubleshooting and resolving technical issues, ensuring optimal machine performance. Strong focus on team collaboration, adaptable to changing needs, and committed to achieving results. Skilled in electronics, mechanical systems, and customer service, providing reliable support in high-demand environments.
Overview
19
19
years of professional experience
Work History
Slot Technician
GEM-East Moline, IL
01.2020 - Current
- Reduced downtime of machines through preventive maintenance routines that identified potential issues early on in their progression.
- Reset and refilled slot machines with tickets and money.
- Explained game instructions and rules to customers.
- Enhanced customer satisfaction by providing timely and efficient repair services for malfunctioning machines.
- knowledge of Jukeboxes, claw machines, and other arcade machines.
Slot Technician
Accel Entertainment
11.2021 - 05.2022
- Performed minor repairs and made adjustments to slot machines to resolve common problems.
- Conducted routine inspections to verify compliance with gaming control.
- Achieved a high level of customer satisfaction by consistently addressing concerns promptly, professionally, and courteously.
Slot Attendant
Jumer's Casino & Hotel-Rock Island, IL
12.2017 - 01.2020
- I worked on machines and paid out jackpots filled paper and made sure area near slots are clean
District Manager
The Dispatch Printing Company-Moline, IL
02.2014 - 12.2017
- Unload trucks, Manage Carriers , Clean the Depot I am in charge of fix customer issues, Keep carrier complaints low
Field Service Representative
The Dispatch Printing Company-Moline, IL
07.2006 - 02.2014
- Unload trucks find addresses help manager with task and cleaning
Valet Parking
Isle of Capri Casinos-Bettendorf, IA
05.2011 - 08.2011
- Park Guest cars in a safe manner clean valet areas help handicapped guest with getting there wheel chairs and walkers out and opening the door and greeting every guest
Education
High School -
Moline Sr High School
Skills
- Excel (2 years)
- Word (10 years)
- Electrical troubleshooting
- Guest service
- Hand tool expertise
- Machine maintenance
- Hardware installation
- Diagnostic skills
- Software configuration
- Slot machine expertise
Timeline
Slot Technician
Accel Entertainment
11.2021 - 05.2022
Slot Technician
GEM-East Moline, IL
01.2020 - Current
Slot Attendant
Jumer's Casino & Hotel-Rock Island, IL
12.2017 - 01.2020
District Manager
The Dispatch Printing Company-Moline, IL
02.2014 - 12.2017
Valet Parking
Isle of Capri Casinos-Bettendorf, IA
05.2011 - 08.2011
Field Service Representative
The Dispatch Printing Company-Moline, IL
07.2006 - 02.2014
High School -
Moline Sr High School
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