Kayla Luellen
Henrico,VA
Summary
Dynamic employee with proven expertise in optimizing workflows and ensuring quality control. Skilled in Microsoft Excel and team collaboration, I successfully enhanced operational efficiency and accuracy in medication dispensing. Committed to confidentiality and compliance, I consistently delivered exceptional service while maintaining a clean and organized work environment.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
Walgreens
01.2025 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Ambassador
Amazon
08.2022 - 11.2024
- Coordinated volunteer program for organization, recruiting and training volunteers in best practices.
- Evaluated progress towards achieving mission goals using key performance indicators and implemented necessary changes for continuous improvement.
Production Coordinator
Owen’s and Minor
09.2021 - 08.2022
- Provided hands-on support during peak production periods, assisting teams in meeting tight deadlines.
- Monitored and tracked progress of all production tasks for on-time delivery.
- Coordinated communication between departments, fostering a collaborative work environment.
- Ensured timely delivery of projects by closely monitoring schedules and milestones.
- Oversaw quality control procedures throughout the production process to ensure consistent product outputs.
Education
Associate Degree - Medical Administration
Bryant And Stratton College
Getzville, NYHigh School Diploma -
Charles City High School
Charles City, VA06.2020
Skills
- Microsoft Word (5 years)
- Excel (2 years)
- Sharepoint (1year)
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Proper labeling
- Quality assurance and control
- Assembling orders
Timeline
Pharmacy Technician
Walgreens
01.2025 - Current
Ambassador
Amazon
08.2022 - 11.2024
Production Coordinator
Owen’s and Minor
09.2021 - 08.2022
Associate Degree - Medical Administration
Bryant And Stratton College
High School Diploma -
Charles City High School