Andrew Weber
Virginia Beach,VA
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
5
5
years of professional experience
Work History
Regional Operations Supervisor
Allied Universal Security Services
12.2022 - Current
- Manages team of 30+ Security Professionals in Southeast Virginia, overseeing recruitment, training, and day-to-day operations.
- Directly manages payroll and budget totaling ~$1,500,000, as well as bill rates and scheduling for the Southeast Virginia region.
- Serves as primary liaison between Allied Universal and Cox Enterprises, Inc. for client relationships in Eastern US region.
- Serves as point of contact for three other supervisors for addressing concerns and managing conflicts to the Regional Account Manager.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Successfully manages day-to-day Operations of East Regional Security Operations Center (RSOC-East), overseeing surveillance, incident response, and investigations across 130+ sites and 19 states in Eastern US region.
- Kept employees compliant with company policies and procedures.
Regional Security Operations Center Lead Operator
Allied Universal Security Services
09.2022 - 12.2022
- Provided leadership and oversight for team of 10+ Operators in RSOC-East, responsible for monitoring and responding to security incidents in Eastern US region for Cox Enterprises, Inc
- Assigned tasks to team members based upon individual strengths and experience, realizing productivity and workflow improvements.
- Developed and delivered comprehensive training programs for new operators joining RSOC-East team, covering topics such as access control, intrusion detection, incident response, CCTV monitoring, and investigations/incident reporting.
- Verified compliance with company and contract policies by reviewing all logs and incident reports for accuracy and completeness.
Regional Security Operations Center Operator
Allied Universal Security Services
08.2021 - 09.2022
- Verified adherence to security regulations by monitoring and evaluating employee activities.
- Maintained high level of customer satisfaction by gathering information, proposing solutions, coordinating follow-up, and maintaining accurate incident reports to document complaint resolution.
- Demonstrated effective problem-solving skills in urgent situations to protect lives and property, working both independently and collaboratively to achieve positive outcomes.
- Successfully investigated suspicious activities and resolved concerns by deploying appropriate physical and verbal techniques.
Risk Management Analyst
FinX Mobile
09.2018 - 11.2020
- Led modernization efforts to update procedures and organizational structure related to physical and informational security across business.
- Improved inter-divisional communication and information sharing by acting as liaison between multiple business divisions.
- Monitored programs and projects closely to evaluate effectiveness and proactively adjust to meet changing demands, ensuring safe and secure workplace.
- Responded effectively to complex and confidential issues, leveraging combination of analytical and interpersonal skills
Education
Bachelor of Science - Finance
Old Dominion University
Norfolk, VA12-2018
Skills
- Staff Management
- Project planning and development
- Unsurpassed work ethic
- Superb time management skills
- Report generation
- Proficient in all Office tools including Excel
Accomplishments
- Contributed to the success of a time-sensitive project by providing efficient and effective support to the Chief Operational Officer of Cox Enterprises, resulting in the receipt of an incentive bonus for my efforts. The project involved the collection of access control pictures and additional information of 30+ employees across the US on short notice and after hours, with a 2-hour deadline.
- Successfully compiled a detailed guide documenting all processes within the East Regional Security Operations Center (RSOC-East), with in-depth coverage of topics including Access Control, Intrusion Detection Systems, Troubleshooting, and investigation and analytic techniques, resulting in receipt of an incentive bonus.
- Co-founder of FinX Mobile, recognized with the 'Boldest Emerging Technology' Award by a celebrity judge panel at the 2019 ‘SITW’ Pitch Competition.
- Successfully recruited and managed a geographically dispersed team of college students from across the US with diverse backgrounds and skill sets.
Timeline
Regional Operations Supervisor
Allied Universal Security Services
12.2022 - Current
Regional Security Operations Center Lead Operator
Allied Universal Security Services
09.2022 - 12.2022
Regional Security Operations Center Operator
Allied Universal Security Services
08.2021 - 09.2022
Risk Management Analyst
FinX Mobile
09.2018 - 11.2020
Bachelor of Science - Finance
Old Dominion University