Andrew Weber
Regional Operations Supervisor
Virginia Beach,VA
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Regional Operations Supervisor
Allied Universal Security Services
Chesapeake, VA
12.2022 - Current
- Manages a team of 30+ Security Professionals in Southeast Virginia, overseeing recruitment, training, and day-to-day operations.
- Manages the administration of payroll and budget totaling ~$1,500,000, as well as bill rates, scheduling, and disciplinary action, for the Southeast Virginia region.
- Serves as the primary liaison between Allied Universal and Cox Enterprises, Inc. for client relationships in the Eastern US region.
- Serves as a point of contact for three other supervisors for addressing concerns and managing conflicts.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Successfully manages day-to-day Operations of the East Regional Security Operations Center (RSOC-East), overseeing surveillance, incident response, and investigations across 130+ sites and 19 states in the Eastern US region.
- Devised processes to boost long-term business success and increase profit levels, including standardized training programs, data-driven decision making processes, and streamlining operational processes.
Regional Security Operations Center Lead Operator
Allied Universal Security Services
Chesapeake, VA
09.2022 - 12.2022
- Provided leadership and oversight for a team of 10+ Operators in the RSOC-East, responsible for monitoring and responding to security incidents in the Eastern US region for Cox Enterprises, Inc
- Assigned tasks to team members based upon individual strengths and experience, realizing productivity and workflow improvements.
- Developed and delivered comprehensive training programs for new operators joining the RSOC-East team, covering topics such as access control, intrusion detection, incident response, CCTV monitoring, and investigations/incident reporting.
- Verified compliance with company and contract policies by reviewing all logs and incident reports for accuracy and completeness.
Regional Security Operations Center Operator
Allied Universal Security Services
Chesapeake, VA
09.2022 - 09.2022
- Verified adherence to security regulations by monitoring and evaluating employee activities.
- Maintained a high level of customer satisfaction by gathering information, proposing solutions, coordinating follow-up, and maintaining accurate incident reports to document complaint resolution.
- Demonstrated effective problem-solving skills in urgent situations to protect lives and property, working both independently and collaboratively to achieve positive outcomes.
- Successfully investigated suspicious activities and resolved concerns by deploying appropriate physical and verbal techniques.
Risk Management Analyst
FinX Mobile
Norfolk, VA
09.2018 - 11.2020
- Led modernization efforts to update procedures and organizational structure related to physical and informational security across the business.
- Improved inter-divisional communication and information sharing by acting as a liaison between multiple business divisions.
- Monitored programs and projects closely to evaluate effectiveness and proactively adjust to meet changing demands, ensuring a safe and secure workplace.
- Responded effectively to complex and confidential issues, leveraging a combination of analytical and interpersonal skills
Education
Bachelor of Science - Finance
09.2017 - 12.2018
- Completed coursework toward a BS in Finance at Old Dominion University, 2017-2018. Left program to pursue a financial technology start-up business.
Skills
Staff Management
Project planning and development
Unsurpassed work ethic
Superb time management skills
Report generation
Accomplishments
- Contributed to the success of a time-sensitive project by providing efficient and effective support to the Chief Operational Officer of Cox Enterprises, resulting in the receipt of an incentive bonus for my efforts. The project involved the collection of access control pictures and additional information of 30+ employees across the US on short notice and after hours, with a 2-hour deadline.
- Successfully compiled a detailed guide documenting all processes within the East Regional Security Operations Center (RSOC-East), with in-depth coverage of topics including Access Control, Intrusion Detection Systems, Troubleshooting, and investigation and analytic techniques, resulting in receipt of an incentive bonus.
- Co-founder of FinX Mobile, recognized with the 'Boldest Emerging Technology' Award by a celebrity judge panel at the 2019 ‘SITW’ Pitch Competition.
- Successfully recruited and managed a geographically dispersed team of college students from across the US with diverse backgrounds and skill sets.
Timeline
Regional Operations Supervisor - Allied Universal Security Services
12.2022 - Current
Regional Security Operations Center Lead Operator - Allied Universal Security Services
09.2022 - 12.2022
Regional Security Operations Center Operator - Allied Universal Security Services
09.2022 - 09.2022
Risk Management Analyst - FinX Mobile
09.2018 - 11.2020
Old Dominion University - Bachelor of Science, Finance
09.2017 - 12.2018