Andrew Whitson
Palm Bay
Summary
Dynamic and reliable professional with extensive experience in customer service and having proven problem-solving abilities. Skilled in data collection and time management, consistently delivering exceptional service while maintaining privacy and data security. Recognized for effectively addressing customer needs and enhancing satisfaction in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Delivery Driver
Papa John's Pizza
02.2021 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
Census Enumerator
US Census Bureau
07.2020 - 09.2020
- Leveraged smartphones to record information.
- Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Brought relevant language skills and cultural familiarity to successfully access neighborhood residents.
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Met with supervisor to review procedures, report issues or concerns and receive instructions.
Front Desk Customer Service Representative
Target
10.2019 - 01.2020
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
General Studies
Eastern Florida State College
Cocoa, FLSkills
- Customer interaction
- Quality assurance
- Time management skills
- Problem-solving
- Punctual and reliable
- Teamwork and collaboration
- Privacy and data security
- Document management
- Data collection
- Verbal and written communication
- Information interpretation
- Policy adherence
Timeline
Delivery Driver
Papa John's Pizza
02.2021 - Current
Census Enumerator
US Census Bureau
07.2020 - 09.2020
Front Desk Customer Service Representative
Target
10.2019 - 01.2020
General Studies
Eastern Florida State College