Andrew Wiegers
Napa,CA
Summary
At Planet Fitness, excelled as a Member Service Representative by enhancing customer satisfaction and mentoring new hires, demonstrating exceptional relationship-building and problem-resolution skills. Achieved notable improvements in team productivity and service quality through effective complaint handling and account management.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Member Service Representative
Planet Fitness
05.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
Education
High School Diploma -
Napa High School
Napa, CA06.2021
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Transaction processing
- Account management
- Issue resolution
- Escalation handling
- Complaint handling
- Sales strategy
- Payment processing
- Member account management
- Membership renewals
- Problem resolution
- Understanding customer needs
- Product knowledge
- Work prioritization
- Sales and upselling
- Account updating
- Calm under pressure
Accomplishments
- Enrolling and successfully completing the EMT-95 course at the Napa Valley College mid 2024 to get my EMT license
- Helping the California Cadet Academy instruct high school aged students who are interested in become first responders. In my time teaching at the academy, I’ve been made the primary medical instructor for the EMT and Fire Fighter scenarios and training. After being made the primary medical instructor, I organized and managed a team of EMT’s to help teach the students different medical and life saving skills.
Certification
- CPR and AED certified
- Emergency Medical Responder
- Expected to obtain Emergency Medical Technician license in 2025
- Incident Command System 100
- Incident Command System 200
- Incident Command System 700
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Member Service Representative
Planet Fitness
05.2023 - Current
- CPR and AED certified
- Emergency Medical Responder
- Expected to obtain Emergency Medical Technician license in 2025
- Incident Command System 100
- Incident Command System 200
- Incident Command System 700
High School Diploma -
Napa High School
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