ANDREW WILLIAMS
Cypress
Summary
Customer-focused professional dedicated to enhancing member engagement through tailored relationship building and effective communication. Proven track record in processing memberships, resolving concerns, and delivering exceptional member experiences in dynamic environments.
Overview
7
7
years of professional experience
Work History
Membership Advisor
Dynamic Fitness
Houston, TX
05.2023 - Current
- Conducted facility tours, highlighting benefits of membership options to engage prospective members.
- Built relationships and matched memberships with customer needs to enhance satisfaction and retention.
- Process memberships, payments, and account updates.
- Supported front desk operations and contributed to achieving membership goals through exceptional customer service.
Member Services Representative
Planet Fitness
Houston, TX
07.2022 - 04.2023
- Delivered exceptional customer service, boosting member satisfaction and loyalty.
- Conducted informative club tours to articulate memberships and amenities effectively.
- Resolved member concerns to cultivate a welcoming atmosphere for all guests.
- Explained various memberships and amenities during tours to enhance engagement.
Crew Member
Chipotle Mexican Grill
Cypress, TX
02.2021 - 06.2022
- Prepared food according to company and food safety standards, ensuring quality and compliance.
- Provided exceptional customer service in a fast-paced environment.
- Processed transactions efficiently while maintaining a clean work environment to support operational flow.
Team Member
Chick-fil-A
Cypress, TX
05.2019 - 01.2021
- Prepared orders accurately in a high-volume environment.
- Served customers at front counter and drive-thru, ensuring efficient service and satisfaction.
- Maintained cleanliness of work area to ensure a safe environment. and supported daily operations.
Education
Associate of Arts -
Lone Star College
Houston, TX05-2025
Skills
- Client relations
- Member engagement
- Prospective member outreach
- Front desk coordination
- Financial tracking
- Membership sales
- Point-of-sale systems
- Interpersonal communication
- Collaborative support
- Issue resolution
- Task prioritization
Timeline
Membership Advisor
Dynamic Fitness
05.2023 - Current
Member Services Representative
Planet Fitness
07.2022 - 04.2023
Crew Member
Chipotle Mexican Grill
02.2021 - 06.2022
Team Member
Chick-fil-A
05.2019 - 01.2021
Associate of Arts -
Lone Star College