Victor H Romero

As a highly skilled customer service professional, I excel in building strong relationships both inside and outside the fitness club environment. I consistently meet daily KPIs through effective team building, lead generation, and goal-oriented strategies. With a focus on delivering exceptional customer service, I actively engage with current clients to ensure their needs are met, leveraging superior active listening skills to enhance their experience. Outside of the club, I take an active role in the local community, forging partnerships with nearby businesses and residents to promote health and wellness, and expand the club's reach. My dedication to creating a positive environment and achieving growth makes me a valuable asset in any fitness-centered organization.

Experienced in onboarding prospective clients by assessing their goals and needs, and pairing them with the most suitable fitness professionals to maximize their success and overall experience within the training facility. Strong in maintaining client relationships through consistent follow-up calls, high-quality service, and proactive communication. Actively engaged in the surrounding community by building partnerships with local businesses and residential groups, coordinating wellness events, and promoting the facility’s programs. Contributed to team leadership and supported the achievement of monthly membership quotas through effective client engagement, lead generation, and goal-driven collaboration.