Ninah O Traore
Bayonne,NJ
Summary
Results-driven banking professional with expertise in client relationship management, staff oversight, and performance evaluation. Proven ability to enhance operational efficiency and elevate customer satisfaction through effective training and development.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Assistant Branch Manager
Flagstar NA, Inc.
New York, New York
10.2012 - Current
- Ensured compliance with federal, state, and internal banking regulations throughout branch operations.
- Monitored daily operations while supporting Branch Manager in essential duties.
- Implemented strategies to optimize employee performance across daily activities.
- Supervised self-audits, including Monthly Report of Proof, to maintain operational accuracy.
- Facilitated staff development through tailored training programs and workshops.
- Resolved customer complaints effectively, enhancing overall satisfaction levels.
- Planned work schedules to ensure adequate staffing across all shifts.
- Prepared comprehensive monthly reports detailing branch activity metrics and performance indicators.
Banking Officer
Flagstar NA, Inc.
New York, NY
07.2015 - 05.2025
- Executed timely approvals for stock market share dividends to ensure punctual payments.
- Monitored regulatory compliance and upheld adherence to policies and standards.
- Analyzed customer financial needs, recommending suitable banking products.
- Trained new employees on banking procedures, enhancing operational efficiency.
- Engaged in regional management meetings to strategize and align business goals.
- Developed marketing strategies that successfully attracted new customers.
- Collaborated with team members to elevate customer service standards.
- Managed administrative responsibilities, focusing on employee development and professional growth.
Branch Manager
Flagstar NA, Inc.
New York, New York
07.2014 - 07.2015
- Managed all employees at Branch, ensuring compliance with regulations and policies.
- Delegated tasks, trained personnel, and effectively resolved employee grievances.
- Provided guidance to team members on problem resolution and customer service.
- Trained team members to enhance service quality and performance standards.
- Communicated with Branch Administration and Regional Management to align objectives.
- Built rapport with clients to serve financial needs and promote branch loyalty.
- Implemented initiatives to improve client satisfaction and service delivery.
- Represented company at community events to enhance brand image and develop business opportunities.
SOS Unit/ Assistant Branch Manager
Flagstar NA, Inc.
New York, New York
10.2012 - 12.2012
- Ensured timely opening and closing of four branches and vaults.
- Enforced dual control procedures across all operations.
- Managed daily administrative tasks in a fast-paced office.
- Trained new tellers to improve service quality and efficiency.
- Maintained adequate supplies to support daily operations.
- Promoted customer service excellence among teller staff.
- Conducted meetings addressing branch security and safety issues.
- Facilitated effective staff meetings for information dissemination.
Education
Bachelor of Science - Business Administration & Finance/Economics
New Jersey City University
Jersey City, N.J. Skills
- Windows XP, Vista & Windows 7
- Microsoft Excel, Word and PowerPoint
- Microsoft Power BI
- Data Analysis
- Employee training
- Financial analysis
- Customer relationship management
- Performance management
- Staff supervision
- Conflict management
- Team collaboration
- Financial product advisement
- Employee scheduling
- Relationship building and management
- Staff management
- Financial software
- Cash handling
- Vault audits
Languages
English
Professional
French
Professional
Certification
Microsoft Data Analysis Certification
Timeline
Banking Officer
Flagstar NA, Inc.
07.2015 - 05.2025
Branch Manager
Flagstar NA, Inc.
07.2014 - 07.2015
Assistant Branch Manager
Flagstar NA, Inc.
10.2012 - Current
SOS Unit/ Assistant Branch Manager
Flagstar NA, Inc.
10.2012 - 12.2012
Bachelor of Science - Business Administration & Finance/Economics
New Jersey City University