Maria Sevilla
Pasadena,California
Summary
Dedicated financial professional with 26 years of experience in Banking and Operations complemented by a track record of facilitating strong interpersonal relationships between businesses and their clients. Capable manager who continues to establish ongoing success by implementing a broad range of methods and initiatives to ensure quality and due diligence is always paramount. Proven ability to utilize industry-standard software and techniques to maximize efficiency and maintain continual effectiveness in a rapidly evolving industry. Areas of Expertise include: Internal Auditing, Incoming/Outgoing Wire Transfers, Conflict Resolution, CD & IRA Accounts, Personal & Business Accounts, Client Relations, Banking Policies & Procedures, Staff Training & Leadership, Bi-lingual (English and Armenian).
Overview
24
24
years of professional experience
Work History
Assistant Branch Operations Manager
PACIFIC WESTERN BANK / BANC OF CALIFONIA MERGER
- Monitor branch susceptibility to controllable operational losses and implement safety measures to decrease the occurrence of manageable risks such as cash differences
- Direct monthly staff meetings, delegate work assignments, monitor employee performances, and facilitate strong internal and external communications to maximize operation efficiency and increase overall effectiveness
- Aid the Branch Manager in conducting & documenting all branch Certification Packages according to strict bank policies and procedures
- Process incoming and outgoing wire transfers and handle the opening of personal and business accounts while verifying all legal documents are legitimate and up-to-date
- Process and approve outgoing international and domestic wires via GFX
- Review Consumer Foreign wires for two test branches in the Los Angeles Region.
Senior Wire Operations Specialist
PACIFIC WESTERN BANK / BANC OF CALIFONIA MERGER
01.2010 - Current
- Initiating, processing, and monitoring domestic and international wire transfers
- Verifying accuracy of wire transfer details (amounts, beneficiary information)
- Ensuring adherence to anti-money laundering (AML) and Know Your Customer (KYC) regulations
- Researching and resolving discrepancies in wire transfer requests
- Reconciling wire transfer activity and maintaining accurate records
- Generating reports and providing data analysis for wire transfer operations
- Training and mentoring junior wire specialists
- Collaborating with internal departments (e.g., customer service, compliance) for smooth wire processing.
Operations Service Specialist II - Assets and Liabilities Commercial Markets
CITIBANK
01.2004 - 01.2008
- Processed CRE loan wire transfers and outgoing wire transfers for national market places on a daily basis
- Analyzed documentation to ensure all necessary documents were present and to verify their authenticity
- Administered loan advances, debiting GL and crediting DDA.
IRA / Wire Specialist
PARSONS FEDERAL CREDIT UNION
01.2003 - 01.2004
- Reconciled general ledger accounts, performed monthly audits, and established transfers from remitting financial institutions for 401k plans
- Processed incoming and outgoing wire transfers
- Submitted foreign items for collection
- Interfaced regularly with clients to discuss account related questions and issues.
Member Services Representative
CALIFORNIA CREDIT UNION
01.2000 - 01.2003
- Increased company credibility, promoted customer loyalty, and catalyzed retention by providing suggestions, assistance, and answers to questions for a diverse clientele
- Assigned as the primary teller and maintained an accurate daily balance at all times
- Handled account creation responsibilities for all current and new clients.
Education
John Marshall High School
Pasadena, CaliforniaSkills
- Internal Auditing
- Incoming/Outgoing Wire Transfers
- Conflict Resolution
- CD & IRA Accounts
- Personal & Business Accounts
- Client Relations
- Banking Policies & Procedures
- Staff Training & Leadership
- Bi-lingual (English and Armenian)
- Windows XP/Vista/7/8/81/10
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Symitar
- EZ Teller
- FIS
- Teller Insight
Languages
Armenian
Native or Bilingual
Arabic
Limited Working
Timeline
Senior Wire Operations Specialist
PACIFIC WESTERN BANK / BANC OF CALIFONIA MERGER
01.2010 - Current
Operations Service Specialist II - Assets and Liabilities Commercial Markets
CITIBANK
01.2004 - 01.2008
IRA / Wire Specialist
PARSONS FEDERAL CREDIT UNION
01.2003 - 01.2004
Member Services Representative
CALIFORNIA CREDIT UNION
01.2000 - 01.2003
Assistant Branch Operations Manager
PACIFIC WESTERN BANK / BANC OF CALIFONIA MERGER
John Marshall High School