Andrew Worman
Payne,USA
Summary
Dynamic automotive professional with extensive experience at Advance Auto Parts, excelling in inventory management and customer relationship building. Proven ability to enhance sales through effective merchandising strategies and employee training. Recognized for strong decision-making skills and a clean driving record, consistently delivering exceptional service and support to clients. Resourceful Retail Parts Specialist known for high productivity and efficient task completion. Skilled in inventory management, customer service, and sales strategy. Excel in communication, problem-solving, and teamwork to deliver outstanding results in fast-paced retail environments.
Overview
5
5
years of professional experience
Work History
Retail Parts Pro
Advance Auto Parts
10.2023 - Current
- Assisted customers in selecting appropriate automotive parts and accessories.
- Managed inventory levels to ensure product availability and organization.
- Operated point-of-sale system for processing customer transactions efficiently.
- Provided technical support and guidance on vehicle maintenance and repairs.
- Collaborated with team members to maintain a clean and safe work environment.
- Conducted regular stock checks to identify replenishment needs and trends.
- Trained new employees on store procedures and customer service expectations.
- Resolved customer inquiries and complaints with professionalism and care.
- Performed daily opening and closing procedures according to company guidelines.
- Assisted with training new staff members on retail operations processes.
- Greeted customers and provided excellent customer service.
- Assisted in the selection of parts for customers based on their vehicle type and needs.
- Answered incoming calls from customers promptly and professionally.
- Organized promotional displays throughout the store for maximum visibility.
- Tracked stock levels, shipping dates, and other related information for each order placed.
- Processed customer orders, returns, and exchanges efficiently.
- Conducted regular price checks to ensure competitive pricing was maintained in store.
- Researched new products, services, and promotions available to increase customer satisfaction.
- Operated point of sales and parts lookup computer systems.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
- Performed complimentary services, battery installation, testing and wiper installations.
- Optimized team effectiveness by personally working with new hires regarding compliance, sales and service standards.
- There’s been many Times that I’ve traveled to others stores helping out with Physical Inventory or helping build a store back up with getting Plano grams cycle prices changed done.
- I’ve trained team members at other stores on stuff they wasn’t even shown or didn’t know how to do.
- I’ve even traveled out of state for work to help out where needed.
Sales person
Advance Auto Parts
05.2022 - 10.2023
- Assisted customers with product selection and inquiries.
- Maintained clean and organized sales floor displays.
- Collaborated with team members to enhance customer service experience.
- Processed transactions accurately at the cash register.
- Restocked merchandise to ensure product availability for customers.
- Participated in training sessions to improve sales techniques.
- Developed key customer relationships to increase sales.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- There was many times and occasions that I worked at other stores helping. With cycle counts back stock planos front tags.
Farm Hand
J Malfait Farms
09.2021 - 05.2022
- Operated and maintained farm equipment for planting and harvesting crops.
- Assisted in daily feeding and care of livestock to ensure their health.
- Monitored crop growth and identified pest issues for timely intervention.
SalesPerson
O’Reilly Auto Parts
09.2021 - 12.2021
- Assisted customers with product selection and provided expert automotive advice.
- Managed inventory levels and organized stock on the sales floor.
- Operated point-of-sale systems to process transactions efficiency.
Commercial Driver
AutoZone
10.2020 - 09.2021
- My job is to safely deliver the parts to automotive shops around new haven and the Fort Wayne Area.
- A big thing for my job is being organized and thinking ahead.
- When I have Multiple deliveries on a run I have to plan out each stop in a good order.
- Critical thinking does come into play at most times.
- I try to plan accordingly to the run or route I take.
Skills
- Parts ordering
- Inventory management
- Customer relationship
- Point-of-sale operation
- Decision making
- Vehicle inspection
- Sales strategy
- Product knowledge
- Promotional merchandising
- Team collaboration
- Problem solving
- Effective communication
- Employee training
- Attention to detail
- Time management
- Returns processing
- Loss prevention awareness
- Store maintenance
- Supply chain
- Cash handling proficiency
- Negotiation
- Training and coaching
- Invoice processing
- Automotive parts selection
- Customer relationship management
- Promotional display organization
- Merchandising strategies
- Stock control
- Sales training
- Reviewing deliveries
- Coordinating paperwork
- Report generation
- Up-selling strategies
- Clean driving record
- Promotional planning
- Goal setting
- Visual display
- Cycle counting
- Replacement parts identification
- Parts recommendation
Timeline
Retail Parts Pro
Advance Auto Parts
10.2023 - Current
Sales person
Advance Auto Parts
05.2022 - 10.2023
Farm Hand
J Malfait Farms
09.2021 - 05.2022
SalesPerson
O’Reilly Auto Parts
09.2021 - 12.2021
Commercial Driver
AutoZone
10.2020 - 09.2021
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