Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
References
Timeline
Generic

Jonathan Herrera

Miami

Summary

Dynamic Retail Parts Professional at Advance Auto Parts, with a strong focus on customer service and inventory management. Proven ability to resolve customer issues while effectively training new team members, contributing to overall sales growth. Utilized in-depth product knowledge to enhance customer satisfaction and optimize parts ordering processes.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Retail Parts Pro

Advance Auto Parts
Miami
05.2022 - Current
  • Provided exceptional customer service by assisting customers with their automotive parts needs and providing product recommendations
  • Maintained accurate inventory records, ensuring that all parts were properly accounted for and stocked on shelves
  • Processed returns and exchanges efficiently, resolving customer issues in a timely manner
  • Collaborated with the sales team to meet monthly sales targets
  • Demonstrated extensive knowledge of automotive parts and accessories, effectively answering customer inquiries
  • Utilized computer systems to locate specific parts within the store or from external suppliers
  • Trained new employees on company policies, procedures, and product knowledge to ensure consistent service quality

Education

Associate of Science - Computer Engineering Technology

Miami Dade College
Miami, FL
05-2019

College Credit Certificate - Microcomputer Maintenance Repair And Installer

Miami Dade College
Miami, FL
05-2019

College Credit Certificate - Computer Specialist

Miami Dade College
Miami, FL
05-2019

Skills

  • Customer service
  • Inventory management
  • Parts ordering
  • Product knowledge
  • Computer literacy
  • Sales support
  • Employee training
  • Team collaboration
  • Problem solving
  • Returns processing
  • Ordering parts
  • Delivery coordination
  • Email communication
  • Friendly and helpful
  • Self motivation

Certification

Driver's License

Languages

English
Professional
Spanish
Professional

Accomplishments

  • Improving customer experience.
  • Provided excellent customer service resulting in increased customer loyalty.
  • Improved quality control leading to significant cost savings.
  • Leading a team to positive results.

References

References available upon request.

Timeline

Retail Parts Pro

Advance Auto Parts
05.2022 - Current

Associate of Science - Computer Engineering Technology

Miami Dade College

College Credit Certificate - Microcomputer Maintenance Repair And Installer

Miami Dade College

College Credit Certificate - Computer Specialist

Miami Dade College

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Jonathan Herrera