Carrie Heimrich
Guyton,GA
Summary
Customer-focused retail parts professional with hands-on experience in parts lookup, product recommendations, POS transactions, inventory checks, and warranty processing. Supports smooth store operations through stock replenishment, order support, and clear communication with customers and teammates. Known for reliable service, accurate work, and helping train new staff on daily procedures.
Overview
12
12
years of professional experience
Work History
Retail Parts Pro
Advance Auto Parts Inc
Port Wentworth, Georgia
07.2025 - 08.2026
- Assisted Advance Auto Parts customers with parts lookup and product recommendations.
- Assisted in the selection of parts for customers based on their vehicle type and needs.
- Answered customer questions about batteries, brakes, fluids, and other auto parts.
- Processed customer orders, returns, and exchanges efficiently.
- Processed sales transactions through point-of-sale systems and handled cash payments.
- Checked inventory levels and located automotive parts for counter and phone requests.
- Managed inventory levels by restocking shelves regularly.
- Restocked shelves and organized merchandise to maintain accurate store presentation.
- Handled returns, exchanges, and warranty requests using company policy guidelines.
- Coordinated with teammates to resolve order issues and maintain smooth store operations.
- Performed daily opening and closing procedures according to company guidelines.
- Greeted customers and provided excellent customer service.
- Answered incoming calls from customers promptly and professionally.
- Tracked stock levels, shipping dates, and other related information for each order placed.
- Operated point of sales and parts lookup computer systems.
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
- Provided technical advice on product installation and usage to customers.
- Reviewed sales reports regularly to identify problems or trends in sales performance.
- Contributed ideas for improving operational efficiency across the organization.
- Diagnosed customer complaints and identified solutions to resolve them.
- Resolved customer concerns and promptly answered inquiries to maintain satisfaction.
- Kept parts neatly stacked and ready for purchase to boost sales.
- Communicated product expertise and department process improvements to meet organizational goals.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Developed strong relationships with suppliers to ensure timely delivery of parts.
- Adhered to established policies and procedures regarding cash handling processes.
- Ensured compliance with safety regulations while stocking products on shelves.
- Conducted regular price checks to ensure competitive pricing was maintained in store.
- Organized promotional displays throughout the store for maximum visibility.
- Researched new products, services, and promotions available to increase customer satisfaction.
- Taught and trained new sales personnel on customer service and sales techniques.
- Assisted with training new staff members on retail operations processes.
- Purchased necessary supplies to ensure operational efficiency. to maintain optimum inventory.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Used POS systems to receive payment or obtain credit authorization.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Purchased necessary supplies to ensure operational efficiency. to maintain optimum inventory.
- Taught and trained new sales personnel on customer service and sales techniques.
Quality Assistant
Kernels Automatic Machining
Berlin Heights, Ohio
08.2024 - 04.2025
- Inspected finished projects to guarantee quality control compliance.
- Performed quality control inspections on finished assemblies.
- Verified material identification and traceability for incoming and finished parts.
- Assisted with nonconformance reports for defective parts and process issues.
- Adhered to quality control guidelines when handling specimens.
- Reported any identified issues with quality control procedures immediately.
- Operated multiple CNC machines simultaneously while adhering to safety protocols at all times.
- Loaded raw materials into production equipment according to job orders while maintaining proper inventory levels.
Retail Parts Pro
Advanced Auto Parts
Norwalk, OH
07.2022 - 08.2024
- Assisted Advance Auto Parts customers with parts lookup and product recommendations.
- Supported Advance Auto Parts customers with part searches and product suggestions.
- Verified inventory counts and found automotive parts for counter and phone orders.
- Answered customer questions about batteries, brakes, fluids, and other auto parts.
- Assisted in the selection of parts for customers based on their vehicle type and needs.
- Processed customer orders, returns, and exchanges efficiently.
- Handled returns, exchanges, and warranty requests using company policy guidelines.
- Coordinated with teammates to resolve order issues, enhancing store operations and ensuring timely customer service.
- Processed sales at point-of-sale systems and accepted cash payments.
- Greeted customers warmly upon entry to enhance their shopping experience. and provided excellent customer service.
- Organized promotional displays throughout the store for maximum visibility.
- Tracked stock levels, shipping dates, and other related information for each order placed.
- Answered incoming calls from customers promptly and professionally.
- Restocked shelves and arranged merchandise to keep store displays accurate.
- Restocked shelves and organized merchandise to maintain accurate store presentation.
- Performed daily opening and closing procedures according to company guidelines.
- Assisted with training new staff members on retail operations processes.
- Researched new products, services, and promotions available to increase customer satisfaction.
- Provided technical advice on product installation and usage to customers.
- Contributed ideas for improving operational efficiency across the organization.
- Monitored inventory levels to maintain adequate supply for customer demands. and located automotive parts for counter and phone requests.
Customer Service Representative
American Excelsior Company
Norwalk, OH
05.2021 - 05.2022
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer concerns using company policies and product information.
- Tracked order status and followed up on backorders and revisions.
- Supported American Excelsior Company customers with order entry and account updates.
- Managed phone and email inquiries for erosion control and packaging products.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Processed purchase orders and verified shipping details with production teams.
- Monitored order progress through all fulfillment stages to ensure timely delivery of goods and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Collaborated with other departments to resolve complex problems and deliver customer-focused solutions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Cultivated customer relationships to foster loyalty and encourage repeat business.
- Developed positive relationships with customers through friendly interactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Conducted regular follow-up calls with customers after resolving their issues.
- Conducted regular follow-up calls with customers after resolving their issues.
Jacketing
Extol of Ohio
Norwalk, OH
12.2018 - 08.2019
- Applied double sided tape to jacketing paper, facilitating secure application to foam insulation.
- Sorted and organized specific-sized PVC materials into designated tubes for optimal retrieval.
- Created shipping invoices to ensure accurate order processing.
- Utilized pallet jack to move heavy items efficiently throughout the facility.
Machine Operator/Material Handler
Kernell's Automatic Machining
Berlin Heights, OH
02.2018 - 06.2018
- Operated CNC and automatic machining equipment for precision part production at Kernell's
- Set up machines with tooling, fixtures, and workpieces for daily production runs
- Inspected parts and loaded them into machine for processing. Sealed filled boxes and applied shipping labels for delivery.
Cashier/Stocker
Big Lots
Norwalk, OH
06.2017 - 01.2018
- Restocked shelves with products, ensuring optimal inventory availability
- Utilized 10-key calculator for accurate data entry, enhancing transaction efficiency
- Customer Service
- Managed freight logistics, facilitating on-time deliveries
- Performed maintenance tasks to ensure equipment functionality
Team Member/Cashier
Tractor Supply Company
Norwalk, OH
02.2017 - 06.2017
- Managed customer purchases to ensure swift and accurate transactions
- Processed cash, check, or credit transactions with accuracy
- Operated cash registers to process transactions with precision and speed
- Handled returns and exchanges
- Handled refunds
- Assisted customers in finding items, enhancing their shopping experience
- Provided a friendly greeting to all customers
- Answered questions
- Customer Service
- Replenished merchandise on shelves
- Maintain Clothing Department
- Utilized 10-key calculator for data entry
- Multi-Line Phone system
Assistant Manager
Family Dollar
Norwalk, OH
04.2016 - 10.2016
- Oversaw day-to-day store operations to maintain efficient service and address customer needs
- Trained new associates on company processes and procedures to facilitate smooth onboarding
- Managed store inventory
- Managed incoming and outgoing emails, ensuring timely responses to enhance customer satisfaction
- Answered questions from customer over the phone, email, and in person
- Open/Close register
- Opened and closed store
- Counted cash drawers and coordinated change orders for employees
- Performed official money count every day and night
- Stock
- Freight
- Inventory
- Ordering
- Conference Calls
- Customer Service
Team Member
Tractor Supply Co
Norwalk, OH
02.2016 - 04.2016
- Customer Service
- Multi-Line Phone System
- Operate Register
- Maintained product availability on shelves to enhance customer shopping experience
- Organized and cleaned clothing department for optimal presentation and accessibility
- Accurately entered data using 10-key keypad to support efficient operations
Data Entry Clerk
Aimi Inc
Garden City, GA
03.2014 - 12.2014
- Data Entry
- Performed numerical data entry using 10-key for efficiency
- Facilitated timely document transmission via fax to support communication needs
- Handled email communications to ensure prompt responses and maintain customer satisfaction
- Sorted and filed documents systematically to enhance accessibility and retrieval efficiency
- Bank Reconciliation
- Customer Service
Manager
Choose Mini Storage
Garden City, GA
03.2014 - 12.2014
- Customer Service
- Ensured positive interactions to maintain strong customer relationships
- Communicated with clients and colleagues through email to ensure timely responses
- Transmitted important documents via fax to ensure timely communication
- Executed data entry tasks using 10-key input method to maintain accurate records
- Administered fines to uphold compliance with regulations and minimize risks
- Conducted maintenance checks to ensure functionality and safety of equipment
Education
GED -
Savannah Technical College
Springfield, GASkills
- Parts identification
- Sales processing
- Inventory control
- Order Entry
- Transaction handling
- Customer service
- Customer inquiries
- Warranty management
- Product technical support
- Inventory replenishment
- Order fulfillment
- Accounts receivable
- Accounts Payable
- Bank Reconciliation
- Account Reconciliation
- Document management
- Data entry
- Retail software
- Effective communication
- Microsoft Word
- Organizational Skills
- Store organization
- Retail operations
- Logistics coordination
- Store layout
- Inventory records
- Shrinkage prevention
- Return management
- Delivery tracking
- Customer account management
- Customer issue resolution
- Customer experience enhancement
- Effective communication
- Verbal communication
- Attention to detail
- Problem solving
- Sales enhancement
- Cross-selling techniques
- Sales coaching
- Staff training
- Staff development
- Customer communication communication
- Customer engagement
- Issue resolution
- Inventory checks
- Inventory assessment
- Transaction management
- Documentation management
- Warranty handling
- Retail merchandising
- Logistics coordination
- Retail merchandising
- Store layout
- Inventory records
- Issue resolution
- Customer engagement
- Transaction handling
- Retail operations
Timeline
Retail Parts Pro
Advance Auto Parts Inc
07.2025 - 08.2026
Quality Assistant
Kernels Automatic Machining
08.2024 - 04.2025
Retail Parts Pro
Advanced Auto Parts
07.2022 - 08.2024
Customer Service Representative
American Excelsior Company
05.2021 - 05.2022
Jacketing
Extol of Ohio
12.2018 - 08.2019
Machine Operator/Material Handler
Kernell's Automatic Machining
02.2018 - 06.2018
Cashier/Stocker
Big Lots
06.2017 - 01.2018
Team Member/Cashier
Tractor Supply Company
02.2017 - 06.2017
Assistant Manager
Family Dollar
04.2016 - 10.2016
Team Member
Tractor Supply Co
02.2016 - 04.2016
Data Entry Clerk
Aimi Inc
03.2014 - 12.2014
Manager
Choose Mini Storage
03.2014 - 12.2014
GED -
Savannah Technical College