Carlos Mogollón
Summary
Proven leader with a track record of enhancing customer satisfaction and team efficiency at Advance Auto Parts. Expert in negotiation and problem-solving, I spearheaded initiatives that significantly improved service quality and operational productivity. Skilled in both verbal and written communication, my approach boosts customer loyalty and drives business growth.
Overview
27
27
years of professional experience
1
1
Certification
Work History
RETAIL PARTS PRO
ADVANCE AUTO PARTS
06.2024 - Current
- Trained new employees on store operations, product knowledge, and customer service standards to create a cohesive team environment.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance with local laws pertaining to the sale of automotive parts.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Enhanced customer satisfaction by providing exceptional service and expert advice on automotive parts.
- Provided technical support for customers seeking guidance on installation or usage of purchased parts.
- Processed customer transactions accurately while maintaining strict adherence to company policies and procedures.
- Handled customer inquiries and resolved issues in a timely manner, fostering positive relationships and repeat business.
- Collaborated with team members to maintain a clean, organized, and efficient retail environment.
- Managed special orders for hard-to-find items, exceeding customer expectations and building loyalty.
Grading and Packing Manager
DF BAKERY
01.2022 - 03.2024
- Ensured compliance with industry regulations by staying up-to-date on best practices in grading and packing management.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Enhanced packing accuracy by closely monitoring team performance and providing ongoing training.
- Maintained a safe working environment for staff by enforcing strict adherence to safety guidelines and conducting regular inspections.
- Introduced new technologies into the grading process, leading to greater accuracy in assessing product quality levels.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Coordinated with other departments to align production with customer requirements.
- Enforced health and safety protocols to promote safe working environment.
- Collaborated with quality control team to maintain high product standards, addressing any issues promptly.
- Managed cross-functional teams to ensure smooth operations in both grading and packing departments.
- Optimized inventory management, implementing a real-time tracking system to reduce waste and improve stock rotation.
- Developed detailed process documentation for grading and packing tasks, ensuring all team members were well-versed in standard operating procedures.
- Oversaw daily operations of grading and packing department, managing schedules, budgets, and resources to meet production goals.
- Sourced materials to keep up with production goals and meet customer demands.
- Reviewed maintenance and repair problems to determine appropriate action for resolution.
- Scrutinized production output and identified areas for improvement.
- Evaluated employee performance and provided feedback and training as needed.
- Analyzed production data and prepared reports for senior management.
- Spearheaded process improvements that led to reduced cycle times, allowing for increased output without additional manpower or equipment investment.
- Utilized data analysis tools to identify and resolve production issues.
Director - General Manager
R&S (RISKS & INSURANCE) - Insurance Services
09.2018 - 12.2021
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Assisted in recruiting, hiring and training of team members.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed budget implementations, employee evaluations, and contract details.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced operational risks while organizing data to forecast performance trends.
- Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
General Manager
ALEX STEWART (ASSAYER) ECUADOR – Certifier Internat
03.2015 - 09.2018
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
General Manager
RIS – RISTECHNICAL S.A. - Insurance Services (Risk
08.2008 - 02.2015
General Manager
HCM & ASOCIADOS – Insurance Agency
09.2007 - 04.2008
President
R&S (RISKS & INSURANCE) - Insurance Services (Risk
03.2002 - 06.2007
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
TECHNICAL-COMMERCIAL MANAGER
RIO GUAYAS COMPAÑIA DE SEGUROS Y REASEGUROS S.A.
05.2000 - 03.2002
- Monitored competitor activity, utilizing insights to inform strategic planning and decision-making processes.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Enhanced product offerings by conducting market research and identifying emerging trends within the industry.
- Managed accounts to retain existing relationships and grow share of business.
- Communicated product quality and market comparisons by creating sales presentations.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Implemented training programs for staff members, improving overall team performance and productivity levels.
- Strengthened team and organization by recruiting and hiring [Number] qualified employees.
- Built relationships with clients to establish new contracts.
- Negotiated contracts and product prices by collaborating with vendors and developers.
- Increased market share [Number]% by improving responsiveness and timeliness to customer needs.
- Implemented systems and procedures to increase sales.
- Prepared sales presentations for clients showing success and credibility of products.
- Improved profit margins through diligent expense monitoring and the implementation of cost-saving initiatives where appropriate.
- Analyzed sales data to identify opportunities for expansion into new markets, driving increased market share.
- Increased sales revenue by developing and implementing effective marketing strategies for commercial products.
- Optimized supply chain management by establishing strong relationships with vendors, reducing lead times and inventory costs.
- Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
- Devised pricing methodologies and industry strategies through economic and business analysis.
- Streamlined internal processes by identifying areas for improvement and implementing changes to increase efficiency.
- Negotiated contracts with suppliers, securing favorable terms that resulted in significant cost savings.
- Achieved growth targets by devising creative promotional campaigns designed to attract new clients while retaining existing customers.
- Managed budgets and financial reporting, ensuring accurate forecasting and cost control for optimal profitability.
- Coordinated trade shows and other promotional events, showcasing company offerings effectively to prospective clients.
- .Led successful contract negotiations resulting in long-term agreements that benefited both parties involved strategically.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Organized promotional events and interacted with community to increase sales volume.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Drove sales by developing multi-million dollar contract sales.
- Conducted market research and analysis to create detailed business plans on commercial opportunities, business development and expansion.
- Maintained an up-to-date understanding of industry trends and regulatory changes which informed strategic decisionmaking.
- Developed strong partnerships with key stakeholders, fostering collaboration to achieve shared goals.
- Established a robust sales pipeline by cultivating leads through targeted prospecting efforts.
- Led cross-functional teams to deliver successful projects on time and within budget constraints, meeting business objectives.
- Evaluated and improved sales processes, leading to a more streamlined approach that maximized revenue generation opportunities.
- Collaborated with product development teams to ensure quality standards were met consistently across all product lines.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Facilitated business by implementing practical networking techniques.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Managed and analyzed budgets, P&L, balance sheets and sales reports.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Researched market to identify potential customers, increasing customer accounts [Number]%.
- Managed [Type] marketing projects to increase product penetration in key sectors.
- Increased sales by $[Amount] by issuing surveys to customers and interpreting results.
- Developed [Type] and [Type] strategic plans to encourage business growth, increasing profits [Number]%.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
HEAD OF CUSTOMER SERVICES (CLAIMS)
SEGUROS EQUINOCCIAL S.A.
11.1997 - 05.2000
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
DIPLOMA - DIPLOMA IN FINANCIAL MANAGEMENT
National Autonomous University of Mexico - FIS
GUAYAQUIL, ECUADOR02-2020
DIPLOMA - ISO 31000 INTERNATIONAL CERTIFIED RISK MANAGER
PECB - Professional Evaluation And Certification B
TORONTO, CANADA11-2019
DIPLOMA - EXPERT IN RISK MANAGEMENT AND CONTROL
AuditU
BOGOTA, COLOMBIA03-2019
Master of Science - EXECUTIVE MASTER IN OPERATIONS AND TECHNOLOGY
INCAE
PANAMA, PANAMA08-2013
TECNOLOGO - EXPERTO EN GESTION NAVIERA
UNIVERSIDAD METROPOLITANA
GUAYAQUIL, ECUADOR11-2002
DIPLOMA - APPRAISAL AND INVESTIGATION OF INSURED CLAIMS
Polytechnic School of The Littoral - MAPFRE
GUAYAQUIL, ECUADOR10-1998
DIPLOMA - DIPLOMA INT IN RISK MANAGEMENT AND INSURANCE
Polytechnic School of The Littoral - MAPFRE
GUAYAQUIL, ECUADOR10-1997
LICENCIADO EN ECONOMIA - ECONOMIA
GUAYAQUIL STATE UNIVERSITY
GUAYAQUIL, ECUADOR12-1996
DIPLOMA - DIPLOMA IN RPG PROGRAMMING
IBM
GUAYAQUIL, ECUADOR04-1993
DIPLOMA - DIPLOMA IN ADMINISTRATION AS/400
IBM
GUAYAQUIL, ECUADOR03-1993
Skills
- Cash handling proficiency
- Merchandising strategies
- Store maintenance
- Negotiation
- Ordering parts
- Customer service
- Problem-solving skills
- Improving customer satisfaction
- Team collaboration
- Verbal and written communication
Certification
INTERNATIONAL RISK MANAGER
Timeline
RETAIL PARTS PRO
ADVANCE AUTO PARTS
06.2024 - Current
Grading and Packing Manager
DF BAKERY
01.2022 - 03.2024
Director - General Manager
R&S (RISKS & INSURANCE) - Insurance Services
09.2018 - 12.2021
General Manager
ALEX STEWART (ASSAYER) ECUADOR – Certifier Internat
03.2015 - 09.2018
General Manager
RIS – RISTECHNICAL S.A. - Insurance Services (Risk
08.2008 - 02.2015
General Manager
HCM & ASOCIADOS – Insurance Agency
09.2007 - 04.2008
President
R&S (RISKS & INSURANCE) - Insurance Services (Risk
03.2002 - 06.2007
TECHNICAL-COMMERCIAL MANAGER
RIO GUAYAS COMPAÑIA DE SEGUROS Y REASEGUROS S.A.
05.2000 - 03.2002
HEAD OF CUSTOMER SERVICES (CLAIMS)
SEGUROS EQUINOCCIAL S.A.
11.1997 - 05.2000
DIPLOMA - DIPLOMA IN FINANCIAL MANAGEMENT
National Autonomous University of Mexico - FIS
DIPLOMA - ISO 31000 INTERNATIONAL CERTIFIED RISK MANAGER
PECB - Professional Evaluation And Certification B
DIPLOMA - EXPERT IN RISK MANAGEMENT AND CONTROL
AuditU
Master of Science - EXECUTIVE MASTER IN OPERATIONS AND TECHNOLOGY
INCAE
TECNOLOGO - EXPERTO EN GESTION NAVIERA
UNIVERSIDAD METROPOLITANA
DIPLOMA - APPRAISAL AND INVESTIGATION OF INSURED CLAIMS
Polytechnic School of The Littoral - MAPFRE
DIPLOMA - DIPLOMA INT IN RISK MANAGEMENT AND INSURANCE
Polytechnic School of The Littoral - MAPFRE
LICENCIADO EN ECONOMIA - ECONOMIA
GUAYAQUIL STATE UNIVERSITY
DIPLOMA - DIPLOMA IN RPG PROGRAMMING
IBM
DIPLOMA - DIPLOMA IN ADMINISTRATION AS/400
IBM
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