Christopher Leighton

• Completed sales and service documentation for customer and business records and provided receipts of purchase.
• Adhered to company guidelines for performance and compliance.
• Trained and mentored junior employees on regulations, best practices, and performance strategies.
• Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
• Maintained clean and neat parts counter and sales floor.
• Conducted cash handling, credit card transactions, and register closeout at end of business day.
• Stocked and managed stock of parts.

• Replaced and repaired vehicle parts according to work order instructions.
• Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
• Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
• Inspected new parts and areas of repair to verify correctness and quality.
• Prepared cost estimates for vehicle repairs and provided detailed documentation for customer review.
• Tested and adjusted newly repaired vehicles to verify proper function.
• Ordered all parts that were needed for the repair process.
• Worked daily with several DRP Insurance Companies, photos and estimates uploaded through CCC and Mitchell estimating systems.

• Inspected new parts and areas of repair to verify correctness and quality.
• Inspected completed repairs for accuracy, quality and safety.
• Examined vehicles to determine extent of damage and repairs required.
• Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
• Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
• Prepared cost estimates for vehicle repairs and provided detailed documentation for customer review.
• Worked daily with several DRP Insurance Companies, uploaded photos and completed estimates through CCC and Mitchell estimating systems.
• Followed up with insurance companies fo payments on completed repairs.
• Managed heavy workload and ongoing assignments thanks to strong organizational, time management, and collaboration skills.

Same as above

• Documented condition and special features to provide accurate estimations.
• Produced reports with detailed valuations.
• Answered customer questions and provided information about findings.
• Maintained high work volume and tight deadlines.
• Inspected and supplied photos and estimates on damaged vehicles, motorcycles, RV's, boats, and heavy equipment.

• Stocked shop with equipment, parts and other resources to promote timely service.
• Examined damaged vehicles to determine degree of structural and mechanical damage.
• Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
• Scheduled work load, managed three body men, one painter, and one shop helper.
• All appraisals and work orders performed on ADP Dealer Elite software system.
• Monitored maintenance of paint booths, frame-straightening materials and fixed assets to enhance longevity and long-term value.

• Visited site locations to assess value of loss vehicles.
• Examined client financial records to inform on possible plans for total-loss vehicles or large repairs.
• Answered customer questions and provided information about findings.
• Maintained high work volume and tight deadlines.
• All necessary forms and a copy of the completed estimate given in hand to insured or shop whenever possible.
• Total loss claims handled directly with the insured.

• Visited site locations to assess value of damaged property.
• Scheduled appointments and inspected damaged vehicles. Personal interaction with with body shops, insureds, and claimants for initial inspection and supplemental losses.
• Excellent working knowledge of EZ-EST and Pathways computer system and direct interaction with CCC valuations.

• Same as above.