Andrew Ypma
Customer Service Specialist
Grand Rapids,MI
Summary
Dynamic professional with a strong background in customer service and technical skills, honed at Walmart as a Service Writer. Proven ability to deliver accurate estimates and ensure customer satisfaction. Skilled in forklift operation and adept at fostering positive customer interactions, consistently enhancing service quality in fast-paced environments.
Overview
11
11
years of professional experience
Work History
SERVICE WRITER
Walmart
Mesa, Arizona
01.2025 - 12.2025
- Developed detailed estimates by assessing pricing for materials, supplies, and labor to ensure accurate customer quotes.
- Reviewed work orders for completeness and accuracy, facilitating timely and correct customer billing.
- Verified warranty and service contract coverage by examining records and explaining provisions and exclusions to enhance customer understanding.
CONSTRUCTION LABORER
UIS Concrete
Grand Rapids, MI
05.2019 - 01.2023
- Demolished and repaired concrete surfaces to maintain site safety and functionality.
- Installed wood forming materials for concrete preparation, ensuring accurate pour specifications.
- Enhanced skill set by learning new techniques and tools for improved laborer tasks.
SERVER
Outback Steakhouse
Kentwood, MI
05.2015 - 05.2019
- Leveraged customer service skills to enhance customer satisfaction
- Prepared and served quality dishes efficiently to meet customer demand
- Provided excellent customer service in a fast-paced dining environment.
- Took customer orders and ensured accurate delivery of food and beverages.
- Collaborated with kitchen staff to coordinate timely meal preparation and service.
Education
DIPLOMA -
East Kentwood High School
MI05-2016
Skills
- Estimation skills
- Customer skills
- Customer Service
- Forklift
Timeline
SERVICE WRITER
Walmart
01.2025 - 12.2025
CONSTRUCTION LABORER
UIS Concrete
05.2019 - 01.2023
SERVER
Outback Steakhouse
05.2015 - 05.2019
DIPLOMA -
East Kentwood High School