Sylvia Baltazar
10505 Gala Pl,TX
Summary
Accomplished Service Writer with sixteen years' success in assisting with daily business operations in Body Shops. Talented in providing customers accurate delivery and cost estimates through communication with insurance providers and vendors.
Service professional with robust experience in customer service and administrative support, ready to excel in fast-paced environment. Demonstrates strong focus on team collaboration, ensuring reliability and adaptability to changing needs. Skilled in communication, problem-solving, and maintaining detailed records. Known for high standards and delivering results-driven service.
Experienced with writing detailed and accurate service reports, ensuring customer transparency and trust. Utilizes strong communication skills to effectively liaise between customers and technicians, enhancing service outcomes. Track record of managing service schedules efficiently, ensuring timely maintenance and repair operations.
Overview
19
19
years of professional experience
Work History
Service Writer
Ace Body Shop
10.2024 - Current
- Enhanced workflow efficiency by assigning tasks according to technician expertise, promoting effective completion of repair jobs and optimizing resource utilization.
- Handled customer inquiries promptly and effectively, cultivating trust and loyalty among clientele.
- Coordinated with repair staff and parts providers to ensure up-to-date knowledge of availability and service processes.
- Fostered strong partnerships with vendors facilitating prompt acquisition of necessary parts for repairs.
- Elevated repeat business by leveraging outstanding customer service skills and proactive follow-up calls for satisfaction assurance.
- Revamped repair order workflows, resulting in heightened efficiency and productivity.
- Guaranteed accurate recording of completed repairs supporting upkeep of comprehensive records for future reference.
- Generated accurate customer estimates and clearly explained charges to customers to decrease complaints.
Service Writer
El Paso Dent Repair
07.2021 - 02.2024
- Managed phone communications, facilitating part orders and customer inquiries. Developed complete estimates for repair work, ensuring accuracy. Provided customers with projected delivery dates during follow-up calls. Documented vehicle conditions with photographs during check-ins. Coordinated appointment scheduling to maximize workflow efficiency. Prepared and submitted estimates and supplements to insurance providers.
- Elevated customer satisfaction through accurate repair estimates and timely project execution.
- Optimized service department operations by fostering transparent dialogue with technicians and customers.
- Refined appointment scheduling approach to boost time management and elevate productivity.
- Fostered robust client relationships, resulting in increased repeat business and favorable referrals.
- Elevated accuracy of repair orders by rigorously analyzing vehicle history and confirming thorough documentation.
Service Writer
Ace Collision Experts
07.2008 - 04.2021
- Handled phone inquiries, processing orders efficiently. Created detailed estimates for parts and services requested. Communicated projected delivery dates to customers for transparency. Arranged rental cars for customers to enhance service experience. Managed appointment scheduling to streamline operations.
- Elevated customer satisfaction by delivering accurate repair estimates and ensuring prompt work execution.
- Elevated service department efficiency by fostering transparent communication with technicians and customers.
- Refined appointment scheduling system to facilitate better time management and elevate productivity.
- Contributed to profit margin growth by implementing targeted up-selling of supplementary services aligned with customer requirements.
- Established strong connections with clients, driving repeat business and generating positive word-of-mouth referrals.
- Elevated accuracy of repair orders through diligent examination of vehicle history and validation of thorough documentation.
- Facilitated outstanding customer service consistently earning favorable responses from clients in surveys and online reviews.
- Guaranteed exceptional workmanship by facilitating clear dialogue with technicians about repair and maintenance necessities.
Customer Service Rep.
Time Warner Cable
01.2008 - 06.2008
- Assisted customers in troubleshooting cable internet and phone issues. Processed payments over the phone for services rendered. Facilitated pay-per-view orders to enhance viewing options. Reviewed bills with customers to clarify charges and resolve discrepancies. Scheduled appointments for cable service installation or technical issues.
- boosted customer satisfaction through timely resolution of concerns and precise information delivery.
- Optimized call center processes to enhance efficiency and minimize wait times.
Clerk
Dash for Cash
05.2007 - 01.2008
- Responded to collection and reminder calls, providing essential support. Ensured verification of customer information for swift payday loan approvals. Conducted collection calls, focusing on effective client interaction. Managed reminder calls to encourage timely payments and service satisfaction.
- Maximized efficiency by refining filing systems and cataloging important documents.
- Elevated office organization via systematic management of files, records, and supplies inventory.
Education
GED - Medical Assistant
International Business College
El Paso, TXAssociate of Science - Automotive Mechanics
Western Technical College
El Paso, TX2009
Skills
Cost estimation (CCC)
Cost estimation (Mitchell)
Meeting coordination
Order fulfillment
Communication with clients
Precision-focused
Effective multitasking
Effective organization
quality management
impactful communication
Customer care
Timeline
Service Writer
Ace Body Shop
10.2024 - Current
Service Writer
El Paso Dent Repair
07.2021 - 02.2024
Service Writer
Ace Collision Experts
07.2008 - 04.2021
Customer Service Rep.
Time Warner Cable
01.2008 - 06.2008
Clerk
Dash for Cash
05.2007 - 01.2008
GED - Medical Assistant
International Business College
Associate of Science - Automotive Mechanics
Western Technical College