Taylor McCarty
San Antonio
Summary
Seasoned Service Writer with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
12
12
years of professional experience
Work History
Service Writer
Caliber Collision
Cibolo
06.2018 - Current
- Conducted inspections on damaged vehicles and generated accurate estimated costs for repair work.
- Managed heavy workload of ongoing cases thanks to strong organizational, time management, and collaboration skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked effectively in team environments to make the workplace more productive.
Automotive Technician
German Center
San Antonio
06.2014 - 06.2016
- Completed simple and advanced repairs according to specifications for brakes, exhaust and electrical systems.
- Diagnosed mechanical problems using specialized computer software and diagnostic tools.
- Conducted scheduled maintenance services such as oil changes, tune-ups, and filter replacements.
- Conducted routine servicing on fuel, electrical and cooling
- Attended technical training courses when available to increase knowledge base.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
Automotive Detailer
Gabe’s Collision
San Antonio
01.2013 - 06.2014
- Used steam cleaning equipment to remove dirt from engine and engine compartment.
- Inspected finished products to ensure they meet customer satisfaction standards.
- Removed minor flaws in refinish using sanding and buffing.
- Washed wide range of vehicles each day.
- Inspected vehicle to verify pristine appearance for customer.
- Performed clay bar treatments to remove impurities from vehicle exteriors.
- Drove vehicles to or from workshops or customer workplaces or homes.
- Restored headlights by removing oxidation with a buffing compound.
Education
High School Diploma -
Academy of Creative Education
San Antonio, TX05-2008
Skills
- Cost estimation
- Vehicle inspection
- Repair work
- Time management
- Team collaboration
- Problem solving
- Organizational
- Customer service expertise
- Effective communication
- Technical training
- Conflict resolution
- Attention to detail
I-CAR
- I-CAR Platinum Certification
- Licensed Adjuster (Expired recently)
Timeline
Service Writer
Caliber Collision
06.2018 - Current
Automotive Technician
German Center
06.2014 - 06.2016
Automotive Detailer
Gabe’s Collision
01.2013 - 06.2014
High School Diploma -
Academy of Creative Education