Phyllis Dills
Milner,GA
Summary
Results-driven professional with extensive automotive sector experience, specializing in customer service, warranty claims, and invoice management. Proven track record of efficiently resolving inquiries and enhancing operational processes to improve service delivery. Strong skills in task prioritization and team leadership, contributing to high customer satisfaction. Committed to creating positive and memorable experiences for every customer.
Overview
39
39
years of professional experience
Work History
Service Writer
TA Truck Service
Jackson, GA
08.2025 - Current
- Ensured swift service while resolving routine inquiries and complaints.
- Processed payments efficiently using cash registers and electronic methods.
- Tracked warranty claims for repairs, submitting documentation to manufacturers.
- Maintained customer database with updated contact information and vehicle records.
- Advised customers on preventative maintenance schedules based on manufacturer recommendations.
- Created detailed invoices for completed jobs, including labor and parts costs.
- Collaborated with team members to enhance service delivery processes.
- Handled customer complaints professionally, ensuring prompt resolution.
Freight Broker
Southern Freight
Atlanta, GA
02.2003 - 05.2008
- Coordinated freight shipments with clients and carriers, ensuring timely deliveries.
- Negotiated shipping rates to optimize costs and enhance service quality.
- Managed documentation and compliance for freight transactions effectively.
- Developed carrier relationships to maintain consistent service levels.
- Resolved shipment process issues, including delays and damages.
- Monitored shipments for punctual delivery and communicated updates to customers.
- Oversaw complete shipping processes, from pick-up through delivery.
- Ensured federal compliance with vehicle safety standards for hazardous materials transport.
Auditor
TSi Logistics
Stockbridge, GA
04.2002 - 02.2005
- Conducted audits on internal controls, producing detailed reports on findings.
- Reviewed client documentation, including contracts and billing accuracy from freight carriers.
- Assisted in preparation of audit reports for management review.
- Trained junior auditors on best practices and audit procedures.
- Maintained confidentiality of company information obtained during audits.
- Ensured documentation accuracy and completeness throughout audit processes.
Owner/Operations Manager
Trux Refinishing, Inc
McDonough, GA
06.1987 - 01.2002
- Oversaw daily operations at Trux Refinishing, enhancing workflow and resource allocation.
- Implemented inventory management practices to optimize supply usage and minimize waste.
- Trained staff on safety protocols and refinishing techniques to ensure quality assurance.
- Maintained strong relationships with clients through exceptional customer service.
- Resolved customer inquiries and complaints promptly, fostering positive relations.
- Supervised workforce performance, driving improvements in productivity, efficiency, and cost savings.
- Negotiated vendor contracts for optimal pricing, significantly increasing profit margins.
- Developed policies and procedures to enhance organizational effectiveness.
Education
Some College (No Degree) - Business Administration
Wallace State Community College
Hanceville, ALSkills
- Customer service and support
- Warranty management
- Invoice processing
- Payment handling
- Preventative maintenance
- Vehicle inspection and compliance
- Problem solving and decision-making
- Cost estimation
- Automotive industry expertise
- Work order management
- Inbound call handling
- Professional phone etiquette
References
References available upon request.
Timeline
Service Writer
TA Truck Service
08.2025 - Current
Freight Broker
Southern Freight
02.2003 - 05.2008
Auditor
TSi Logistics
04.2002 - 02.2005
Owner/Operations Manager
Trux Refinishing, Inc
06.1987 - 01.2002
Some College (No Degree) - Business Administration
Wallace State Community College