ROLANDO SALINAS JR.
Service Advisor
Pasadena,TX
Summary
Detail-oriented operations professional with over 10 years of experience in project coordination, payroll administration, and workflow management. Skilled in coordinating cross-functional teams, maintaining documentation, and enhancing operational processes. Recognized as a top-performing Parts Manager in the Houston region, with strong communication and problem-solving capabilities. Bilingual in English and Spanish.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Service Writer
Crash Champions
01.2024 - Current
- Serve as the primary liaison between customers, insurance adjusters, technicians, vendors, and management.
- Manage customer onboarding, work orders, approvals, billing, and project documentation.
- Coordinated technician schedules and workflow to ensure timely project completion.
- Managed customer onboarding, work orders, approvals, and billing to streamline project documentation.
- Reviewed estimates, invoices, and supporting documentation for accuracy to facilitate smooth project execution.
- Utilize Microsoft Teams and internal management systems to communicate updates and coordinate activities.
- Maintain project records and provide consistent status updates to customers and stakeholders.
Bookkeeper
TDK Sneaker Boutique
01.2021 - 01.2024
- Processed payroll and reviewed employee timecards for a multi-state workforce.
- Coordinated employee travel arrangements, lodging accommodations, and work-related logistics.
- Managed expense reporting and audited employee reimbursements for accuracy and compliance.
- Tracked inventory-related expenses and maintained detailed financial records.
- Managed accounts payable, vendor payments, budgeting, and reconciliations.
- Prepared financial reports and supported operational decision-making.
- Maintained organized documentation and administrative records supporting daily business operations.
Service Writer / Manager
Rhino Collision Center
01.2017 - 01.2021
- Coordinated daily operations and streamlined workflow across multiple departments to enhance service delivery.
- Managed scheduling, customer communications, project timelines, and administrative functions to ensure timely project completion.
- Managed daily operations and coordinated workflow across multiple departments.
- Maintained operational records, documentation, and reporting requirements to support compliance and facilitate informed decision-making.
Parts Manager
Service King Collision
01.2016 - 01.2017
- Recognized as the #1 Parts Manager in the Houston region.
- Managed inventory operations, purchasing activities, vendor relationships, and returns to ensure resource availability and operational support.
- Coordinated with technicians and management to align parts availability with operational objectives.
- Trained and supervised team members to enhance skillsets and streamline departmental processes.
Parts Assistant
Service King Collision
01.2015 - 01.2016
- Coordinated inventory receiving, stocking, tracking, and distribution to ensure seamless operations.
- Facilitated ordering, returns, vendor communication, and documentation to streamline processes.
- Maintained accurate inventory records to enhance operational workflow.
Sales Associate
Macy’s Inc.
01.2014 - 01.2015
- Provided exceptional customer service, exceeding sales goals through personalized assistance.
- Processed transactions while assisting domestic and international customers with inquiries.
- Assisted customers in product selection, enhancing overall shopping experience.
- Managed inventory levels, ensuring availability of popular merchandise.
- Trained new sales associates on customer service standards and store policies.
Receptionist
Flying Dragon Transportation
01.2012 - 01.2013
- Coordinated front-office operations and scheduled appointments to ensure efficient office functionality.
- Managed incoming calls and customer inquiries while maintaining accurate administrative documentation.
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Coordinated communication between departments to streamline transportation schedules and client inquiries.
- Maintained accurate records of incoming calls, messages, and client requests for efficient follow-up.
Education
Associate's Certificate Program -
South Texas College
McAllen, TX01-2016
High School Diploma - undefined
Deer Park High School
Deer Park, TX01-2012
Skills
- Order processing
- Schedule management
- Customer service
- Cost analysis
- QuickBooks
- CRM Systems
- CCC One
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft Teams
- Adobe Photoshop
- Record management
CORE COMPETENCIES
- Operations Coordination
- Project Administration
- Payroll Processing & Timesheet Review
- Customer Onboarding
- Reporting & Documentation Management
- Billing & Invoicing
- Microsoft Excel, Word, Outlook & Teams
- QuickBooks
- CRM Systems
- Scheduling & Workflow Coordination
- Vendor Management
- Process Improvement
- Financial Reporting
- Team Leadership
- Bilingual (English & Spanish)
Timeline
Service Writer
Crash Champions
01.2024 - Current
Bookkeeper
TDK Sneaker Boutique
01.2021 - 01.2024
Service Writer / Manager
Rhino Collision Center
01.2017 - 01.2021
Parts Manager
Service King Collision
01.2016 - 01.2017
Parts Assistant
Service King Collision
01.2015 - 01.2016
Sales Associate
Macy’s Inc.
01.2014 - 01.2015
Receptionist
Flying Dragon Transportation
01.2012 - 01.2013
High School Diploma - undefined
Deer Park High School
Associate's Certificate Program -
South Texas College