Isabella Holmes
Tacoma,WA
Summary
Very personable Service Writer accomplished in coordinating service jobs by distributing among technicians. Focused on customer service by negotiating pricing with vendors as well as navigating insurance and warranty policies. Passionate about solving problems through an in-depth understanding of the service department and customers' expectations. Customer satisfaction is top priority
Overview
6
6
years of professional experience
Work History
Service Writer
Volkswagen Of Tacoma
08.2021 - Current
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
- Provided job status reports to promote quick and accurate service.
- Consulted with customers to assess service requirements and produce accurate orders.
- Maintained up-to-date knowledge of product and service changes.
- Optimized workflow processes by assigning tasks based on technician expertise, ensuring efficient completion of repair jobs and maximizing resource utilization.
Nursing Assistant In-home
Advanced Healthcare
08.2020 - 08.2021
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Transported patients between rooms and appointments or testing locations.
Part Time Manager
AtHome Decor Store
01.2018 - 08.2020
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Orting High School
Orting, WA06.2019
Skills
- Data Entry
- Coordinating schedules
- Order Processing
- Customer Service
- Document and Records Management
- Cost Estimates
- Customer Retention Strategies
- Understanding Customer Needs
Accomplishments
- Won award for #1 Service Writer Customer Experience in the Northwest region, holding that stance as of this quarter so far
Timeline
Service Writer
Volkswagen Of Tacoma
08.2021 - Current
Nursing Assistant In-home
Advanced Healthcare
08.2020 - 08.2021
Part Time Manager
AtHome Decor Store
01.2018 - 08.2020
High School Diploma -
Orting High School
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