Desirae Lester
Powderly ,TX
Summary
Performance-oriented Job Title bringing Number-year background in customer service marked by sales and administrative excellence. Well-organized leader with excellent project management skills. Effectively cultivate connections to enhance customer satisfaction and long-term loyalty.
Overview
5
5
years of professional experience
Work History
Service Writer
Paris Farm And Ranch Center
Paris
04.2024 - Current
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- I also was doing accounting as well merged payments to accounts ,collected payment on past due accounts
- I did dot inspection and making sure everything was up to date as well as if-ta
- Was doing receivables on account and statements
Operator
Jn Oilfield Services
Carlsbad, NM
09.2021 - 02.2024
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Have msha training used to clean ports pots and dump oil containers as well
Part Business Owner
Desert Snow
Carlsbad, NM
06.2020 - 11.2023
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- We sold snow cones and ice cream,coffee
Education
Carlsbad High School
Carlsbad, NMSkills
- Schedule coordination
- Sales transactions
- Order preparation
- Cost estimates
- Effective writing
- Strong organization
- Processing warranties
- Communicating with clients
- Appointment scheduling
- Warranty processing
- Product and service sales
- Estimating costs
- FLUENT IN LANGUAGE
- Coordinating schedules
- Expert in software
- Technician tracking
- Schedules coordination
- Customer needs assessments
- Work order processing
- Teamwork and collaboration
- Customer relations
- Data management
- Computer skills
- Relationship building
- Multi-line phone talent
- Teamwork
- Problem-solving
- Problem-solving skills
- Time management
- Attention to detail
- Multitasking
- Calm and professional under pressure
- Excellent communication
- Understanding customer needs
- Customer service excellence
- Shipping and receiving
- Money handling
- Decision-making
- Work prioritization
Timeline
Service Writer
Paris Farm And Ranch Center
04.2024 - Current
Operator
Jn Oilfield Services
09.2021 - 02.2024
Part Business Owner
Desert Snow
06.2020 - 11.2023
Carlsbad High School