Andrew Zavattieri
Bayville
Summary
Dynamic manager skilled in enhancing team performance and customer service in fast-paced environments. Known for excellent communication, organizational skills, and problem resolution, ready to leverage these strengths to drive business growth and operational success.
Overview
17
17
years of professional experience
Work History
Car Care Manager
AAA Mid-Atlantic
Middletown, NJ
08.2022 - Current
- Oversaw daily operations, ensuring efficient workflow and adherence to safety standards.
- Developed training programs for new staff, enhancing team performance and service quality.
- Streamlined service processes, reducing customer wait times and increasing satisfaction rates.
- Conducted regular performance reviews, providing feedback to improve employee effectiveness.
- Implemented marketing strategies to boost local engagement and increase service appointments.
- Facilitated communication between departments, promoting collaboration and operational efficiency.
- Analyzed service data to identify trends, driving strategic decisions for business growth.
- Optimized technician scheduling patterns to maximize productivity during peak business hours while maintaining adequate staff coverage during slower periods.
- Enhanced customer satisfaction with timely maintenance and repair services, addressing concerns promptly and professionally.
- Maintained a safe working environment through strict adherence to safety protocols, conducting regular inspections and risk assessments.
- Managed a team of skilled technicians, providing training and support for continuous professional development.
- Streamlined auto care center operations by implementing efficient processes and procedures.
- Handled escalated customer issues with tact and diplomacy, resolving disputes to the satisfaction of all parties involved while maintaining positive working relationships.
- Promoted a high-performance culture among staff members by setting clear expectations, regularly reviewing performance metrics, and offering constructive feedback.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Shop Manager
AAA Mid-Atlantic
Mount Laurel, NJ
06.2021 - 08.2022
- Managed daily operations to ensure optimal customer service and store efficiency.
- Trained and mentored staff on best practices for sales and inventory management.
- Implemented inventory control systems to minimize losses and maintain stock levels.
- Developed promotional strategies to enhance product visibility and drive sales growth.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
- Managed team of technicians, providing guidance to enhance performance and customer satisfaction.
- Implemented process improvements that reduced service turnaround time and increased productivity.
- Coordinated with parts suppliers to ensure timely availability of components for efficient repairs.
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
Store Manager
Advance Auto Parts
Maple Shade Township, NJ
06.2017 - 06.2021
- Recognition as 1st in sales in district for 2018
- Recognition for 2nd in 4 Wall Operating Income in district for 2018
- Oversaw both D.I.Y. and Professional Operations
- Responsible for Employee staffing
- Training of all Team Members including Management and sales
- All aspects of Inventory Management
- P&L management , maximizing controllable profits by identifying opportunities for growth
- Building both financially and productive schedules based on sales and customer needs
- Payroll management
- Ensuring deposits and cash handling procedures are upheld
- Store Cleanliness
- Ensured team provided best customer experience possible through coachable metrics , goal setting and accountability
Commercial Parts Professional
Advance Auto Parts
Maple Shade Township, NJ
05.2016 - 06.2017
- Built orders , processed payments , executed labor claims as per invoice request for commercial customers
- Built routes and dispatched drivers to ensure customers were getting the right parts at the right time
- Successfully built solid relationships with otherwise lost customers through effective communication transparency and dedication to never saying NO
- Job expectations included collecting of past due accounts and facilitating growth of new and existing accounts
- Listening and paying close attention to the needs of customer's to find the total solution for the job.
- Extensive knowledge in sourcing both special order and hard to find parts.
Retail Parts Professional
Advance Auto Parts
Maple Shade Township, NJ
09.2015 - 05.2016
- Groomed to become the General Manager since day one
- Operated cash tills and upheld cash handling duties
- Assigned employees to specific duties
- Assisted General Manager in areas such as inventory management, product outage , scanning and receiving incoming truck ASN's , add ordering based on demand
- Provided and modeled excellent customer service both verbally over the phone and through in person interactions
- Inventory protection , Asset management
- Resolving customer as well as operational issues
- Responsible for training associates
- Opening and closing operations
Part Sales Manager
AutoZone
Bayville, NJ
01.2009 - 04.2015
- 2010 Shrink Buster of the Year award for keeping company assets safe
- 2011 Extra Miler of the Year award for always going above and beyond to service customers
- Fulfilled all management responsibilities in absence of the store manager
- Operated cash tills and followed cash handling duties
- Assigned employees to specific tasks
- Assisted store manger with inventory management i.e. cycle counts , inventory matrix
- Provided and modeled excellent customer service
- Inventory protection , asset management and resolving operational issues
- Managed sales , parts , associates
- Managed inventory stock
- Assisted with training all associates
- Opened and closed store
Education
High School Diploma -
Lakewood High School
Lakewood, NJ06-2006
Skills
- Service writing
- Customer satisfaction
- Automotive diagnostics
- Parts ordering
- Customer relations
- Scheduling
- Environmental awareness
- Quality standards
- Employee retention
- Service department operations
- Warranty administration
- Vendor negotiation
- Labor estimating
- Positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Organizational skills
- Computer skills
- Excellent communication
- Team leadership
- Problem resolution
Timeline
Car Care Manager
AAA Mid-Atlantic
08.2022 - Current
Shop Manager
AAA Mid-Atlantic
06.2021 - 08.2022
Store Manager
Advance Auto Parts
06.2017 - 06.2021
Commercial Parts Professional
Advance Auto Parts
05.2016 - 06.2017
Retail Parts Professional
Advance Auto Parts
09.2015 - 05.2016
Part Sales Manager
AutoZone
01.2009 - 04.2015
High School Diploma -
Lakewood High School