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Customer Success Manager | Account Management Professional | 12.5+ Years Experience
Strategic Customer Success and Account Management professional with 9.5+ years of experience managing high-value B2B and B2C portfolios across PropTech, Hospitality Tech, Telecommunications, and B2B E-Commerce. Expertise in driving ARR growth, reducing churn, improving NPS and CSAT scores, and delivering measurable ROI for clients through consultative account management and data-driven customer success strategies. Proven ability to manage 100-250+ accounts simultaneously, consistently achieving 95%+ retention rates and 100-110% of revenue targets. Proficient in Salesforce, Microsoft Dynamics 365, LeadSquared CRM, and customer success platforms, with strong experience in QBR facilitation, renewal management, upselling, and cross-selling. Experienced in async communication, virtual stakeholder management, and cross-cultural client engagement — ideally positioned for high-impact remote Customer Success and Account Management roles globally.

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Personable and dedicated Customer Service Representative with extensive experience in the Curo industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Offering strong organizational skills and commitment to learning and development in dynamic business environment. Contributes understanding of customer needs and ability to adapt to various client demands. Ready to use and develop communication and project management skills in Account Manager role. Personable and dedicated professional with solid foundation in customer relations and project coordination. Possesses understanding of client management techniques and excels in communication and problem-solving. Focused on driving client satisfaction and fostering positive business relationships.


  Persistently patient sales professional and account manager with 5+ years of experience selling in multiple industries; Generated over $3.5 mil in revenue in my first sales/recruiting role. I believe in a relationship building, transparent, and consultative approach to selling that solves my partners most critical problems.
  Proficient in running in-depth discovery calls, building and leading ocused demos, team selling w/ executives and SE's. Comfortable leading meetings with multiple stakeholders, aligning on key objectives and running a smooth sales process.
  Passionate about helping college students with their career paths, stand out with their resumes, Linkedin pages, & coach them in interview skills.


Dynamic Account Manager with a proven track record of customer satisfaction, managing a $3.5 million portfolio and driving client retention through strategic solutions and comprehensive product understanding. Excelled in utilizing Salesforce and PeopleSoft, showcasing strong technical support skills alongside mentoring abilities. Achieved 100% accuracy in payroll processing, demonstrating a blend of meticulous attention to detail and exceptional customer service.

Andrew Zeller

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Account Manager

Driver

Construction Framer

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Some College (No Degree) - Computer Science And Business Administration

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Account Manager

Driver

Construction Framer

Some College (No Degree) - Computer Science And Business Administration

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