Andrew Scott
Customer Service Representative
Graham,NC
Summary
Customer-focused professional with expertise in managing client relationships and coordinating time-sensitive deliveries as the liaison between dental offices and laboratories. Strong skills in communication, problem-solving, and logistics ensure exceptional service and lasting professional relationships. Committed to accuracy, efficiency, and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Absolute Dental Services
Durham, NC
08.2024 - 07.2026
- Delivered dental cases, crowns, and appliances to dental offices accurately and on schedule across an assigned route.
- Built and maintained strong professional relationships with dentists, office managers, and clinical staff, serving as the primary point of contact between the laboratory and clients.
- Coordinated timely pickup and delivery of cases to ensure production deadlines and patient appointments were met.
- Communicated updates, special requests, and case information between dental offices and laboratory technicians.
- Resolved delivery issues promptly while providing exceptional customer service to maintain client satisfaction.
- Verified the accuracy and completeness of cases and accompanying documentation before pickup and delivery.
- Planned efficient delivery routes to maximize productivity and ensure on-time service.
- Maintained confidentiality and handled sensitive patient-related materials in compliance with company procedures.
- Represented the laboratory professionally, helping strengthen long-term client relationships and support business retention.
Wellness Center Attendant
UNC Wellness Centers
Chapel Hill, NC
10.2023 - 08.2024
- Evaluated facility readiness to maintain optimal operations
- Ensuring facility readiness through continuous evaluation
- Facilitated interdepartmental communication to enhance operational efficiency
- Facilitates strong interdepartmental communication to streamline wellness center functions.
- Identified and implemented improvements to elevate service quality
- Enhanced facility efficiency through proactive measures through proactive risk management and operations oversight.
- Maintaining accurate records of equipment, services, and programs
- Promptly escalating urgent risks to senior management
- Facilitated daily operations by managing front desk activities and ensuring member satisfaction.
Pediatrics Therapy Aide
Lenox Baker Children's Hospital
Durham, NC
11.2022 - 03.2023
- Maintained continuity of care through effective teamwork and collaboration
- Implemented patient safety protocols and infection control practices
- Handled administrative tasks to support smooth office operations
- Streamlined patient flow, reducing wait times and boosting office efficiency.
- Optimized appointment scheduling system to reduce patient wait time.
- Provided empathetic support to families, fostering a comforting healthcare environment
- Trained new aides, improving team efficiency and knowledge.
- Trained new aides to enhance team knowledge and operational effectiveness
Education
B.A. - Sociology
UNC Greensboro
Greensboro, NC05.2021
B.S. - Exercise Science
UNC Greensboro
Greensboro, NC12.2019
A.A. - Art
Alamance County CC
Graham01.2016
High school Diploma - undefined
Orange County High School
Hillsborough01.2013
Skills
- Customer Service
- Customer Relationship Management
- Client management
- Account Support
- Scheduling & Coordination
- Prioritization
- Organizational skills
- Detail orientation
- Analytical thinking
- Conflict Resolution
- Team Collaboration
- Adaptability
- Networking
- Verbal Communication
- Effective communication
- Independent Work
- Conflict Resolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service Representative
Absolute Dental Services
08.2024 - 07.2026
Wellness Center Attendant
UNC Wellness Centers
10.2023 - 08.2024
Pediatrics Therapy Aide
Lenox Baker Children's Hospital
11.2022 - 03.2023
B.S. - Exercise Science
UNC Greensboro
A.A. - Art
Alamance County CC
High school Diploma - undefined
Orange County High School
B.A. - Sociology
UNC Greensboro