Andrew Damigella Damigella
Somerville,Ma
Summary
Sales Operations and Onboarding specialist with 10+ years of experience in sales-based client service roles. MS in Marketing. Strong communication and interpersonal skills. Proven track record of success in sales support, operations, and customer support. Proficient in tracking sales lifecycle through Salesforce. Goal-driven analyst polished in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
12
12
years of professional experience
Work History
Certifications Analyst
NW Services, Inc. / Aquanima Grupo Santander
Boston, MA
03.2018 - 04.2024
- Onboarding of new vendors which included setup, training and engagement throughout process
- Oversee end to end process from tactical sourcing through purchase order and end payment
- Developed and implemented a new certification process from scratch
- Capture details of vendor contracts and upload to system repository
- Qualify new and existing vendors through external sources such as Experian, Dow Jones, Secretary of State and review of Financial Stability and overall risk
- Worked on a team to help improve process communication
- Played a critical role in the implementation of new software which included extensive training to existing vendors and employees.
Onboarding Specialist
Microfinancial, Inc. /TimePayment Corp
Burlington, MA
09.2016 - 02.2018
- Created and successfully implemented onboarding initiatives for new vendors and brokers
- Managed digital coverage plan to vendors and brokers through Marketo
- Training and continuous support to new vendors and brokers
- Created internal training videos and content for new employees in both the sales and operations department
- Monitored and reported on both internal and external activity in Salesforce
- Evaluated and assigned new and existing lead sources
- Monitored and reported on inbound analytics through AdWords
- Evaluate vendors needs to ensure they understand the process, programs and products
- Conduct vendor trainings via WebEx, monitor and evaluate vendor portfolio prior to training.
Sr. Vendor Service Specialist
Microfinancial, Inc. /TimePayment Corp
Burlington, MA
02.2015 - 08.2016
- Led the company for number of trainings in 2016 and 2015 for portal use, rate knowledge and processes
- Managed clients in Salesforce.com through Reports, Dashboards and Forecasts
- Delegation of tasks to teammates
- Collaborated with executives, customers, dealers, sales professionals, and industry experts to maintain quality of service and ensure turn times were met
- Provided training and support for new employees.
Vendor Service Specialist
Microfinancial, Inc. /TimePayment Corp
Burlington, MA
02.2014 - 02.2015
- Thorough knowledge of lease terms, factor rates, marketing campaigns and vendor profiles
- Communication of credit decisions to vendors/ lessees
- Increased YTD sales attainment by 30% through account management
- Built, tracked and maintained a growing business pipeline.
Broker Funding Representative
Microfinancial, Inc. /TimePayment Corp
Burlington, MA
09.2012 - 01.2014
- Communication to brokers regarding active leases and explanation of promotional campaigns
- Quality control leases and processing of payment to vendors.
Customer Service Representative
Microfinancial, Inc. /TimePayment Corp
Burlington, MA
04.2012 - 08.2012
- Resolving customer disputes and inquiries regarding lease agreements
- Managed a high volume of inbound and outbound calls.
Education
Master of Science in Marketing -
Southern New Hampshire University
Manchester, NHBachelor of Science in Business Administration -
Southern New Hampshire University
Manchester, NHSkills
- Contract Management
- Product Training
- Project Management
- Business Development
- Team Leadership
- Business Operations Analysis
- Incident Reporting
- Risk Analysis
- Sales Support
- Account Management
- Procedure Documentation
- Audit Support
- Documentation And Reporting
- Data Integrity Assurance
- Contract analysis
- Policy improvements
- Regulatory Compliance
- Risk Mitigation
- Report Preparation
Timeline
Certifications Analyst
NW Services, Inc. / Aquanima Grupo Santander
03.2018 - 04.2024
Onboarding Specialist
Microfinancial, Inc. /TimePayment Corp
09.2016 - 02.2018
Sr. Vendor Service Specialist
Microfinancial, Inc. /TimePayment Corp
02.2015 - 08.2016
Vendor Service Specialist
Microfinancial, Inc. /TimePayment Corp
02.2014 - 02.2015
Broker Funding Representative
Microfinancial, Inc. /TimePayment Corp
09.2012 - 01.2014
Customer Service Representative
Microfinancial, Inc. /TimePayment Corp
04.2012 - 08.2012
Master of Science in Marketing -
Southern New Hampshire University
Bachelor of Science in Business Administration -
Southern New Hampshire University
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