Andrew Myer
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
TRANSPORTATION ASSOCIATE [L3]
Amazon
06.2022 - Current
- Perform various functions within the yard, support site operations teams, internal transportation field teams, and external carriers, as needed, to ensure all trailers arrive and depart on time with zero defects and to maintain a fluid trailer pool
- Operate Commercial Motor Vehicles (CMVs) on non-public roads or in yard to move trailers to/from dock and parking locations
- Complete driver vehicle inspection reports on equipment and notify managers of any maintenance or delivery issues encountered
- Drive, maneuver, and load/unload a truck using approved equipment (pallet jack, etc.)
LEARNING TRAINER [L3]
Amazon
11.2021 - 06.2022
- Lead & support ambassadors in their roles in delivering training and coaching to associates
- Assists in evaluating/monitoring training efforts throughout the FC
- Ensures compliance with audits and refresher/onepoint change training
- Problem Solving - reacts quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve
- Ability to learn processes quickly and become a subject matter expert in new processes
- SOS/EOS Reports, Monitor Tickets, Edit Permissions, Record/Edit Modules, Data Entry, + More
Contact Center Representative II
Bank Of The West - BNP Paribas
02.2019 - 03.2021
- Answer high volume of calls regarding Consumer Products (Installment Loans, LOCs, & Auto Leases)
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Reduced handle time by quickly identifying customer needs and providing accurate information.
- De-escalate customers facing delays due to COVID-19.
Education
COMPLETED COURSEWORK TOWARDS BUSINESS ADMINISTRATION -
Minnesota State University Moorhead
Moorhead, MN05.2021
HIGH SCHOOL DIPLOMA -
Fargo South
ND, ND05.2015
Skills
- Data Entry
- Problem Solving
- Customer Care & Service
- Presentation & Training
- Microsoft PP, Word, Excel
- Hard Working
- Personable
- TDR SME
Timeline
TRANSPORTATION ASSOCIATE [L3]
Amazon
06.2022 - Current
LEARNING TRAINER [L3]
Amazon
11.2021 - 06.2022
Contact Center Representative II
Bank Of The West - BNP Paribas
02.2019 - 03.2021
COMPLETED COURSEWORK TOWARDS BUSINESS ADMINISTRATION -
Minnesota State University Moorhead
HIGH SCHOOL DIPLOMA -
Fargo South