Andrew Habony Jr.
MASSILLON,OH
Summary
Proven track record in enhancing operational efficiency and customer satisfaction, notably at T-Mobile/Sprint. Expert in equipment repair and adept in leveraging mechanical skills alongside exceptional customer service abilities. Achieved significant improvements in repair success rates and project management, demonstrating a keen ability to meet and exceed employer expectations with precision and a results-driven approach.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Field Repair Technition
Assurion Inc.
10.2023 - Current
- Maintained inventory of repair supplies and ordered parts.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
Operations Specialist, Customer Service, Sales
T-Mobile/Sprint
02.2019 - 09.2023
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collected, arranged, and input information into database system.
Live-In Caregiver
Mother
11.2016 - 01.2019
- Managed challenging behaviors or special needs effectively using patience, understanding, and behavioral interventions when necessary.
- Maintained a clean, safe living environment for mother by performing housekeeping tasks such as laundry, cleaning, and organizing household items.
- Enhanced nutritional intake of mother by preparing healthy meals according to dietary restrictions or preferences.
- Promoted mothers'' physical and mental health by engaging them in appropriate exercises and recreational activities.
- Administered medications accurately and timely, ensuring proper dosages for mothers optimum health.
Operations Representative
Verizon Wireless
06.2010 - 11.2016
- Enforced safety, security, quality and performance procedures, rules and requirements.
- Optimized workflows to increase efficiency and decrease errors in day-to-day operations.
- Maintained accurate records of operations activity, enabling data-driven decision making.
- Enhanced team productivity by providing ongoing training, guidance, and support.
- Managed daily operations for optimal productivity, ensuring timely completion of tasks.
Education
Some College (No Degree) - Liberal Arts And General Studies
Kent State University
Canton, OH 01.1992 - 05.1995
Skills
- Customer Service
- Mechanical skills
- Safety Requirements
- Equipment Repair
Accomplishments
Top rated trainer in district twice in 2016. Maintained under budget shrink for all retail location in which I supevised from 2010 to 2016.
Timeline
Field Repair Technition
Assurion Inc.
10.2023 - Current
Operations Specialist, Customer Service, Sales
T-Mobile/Sprint
02.2019 - 09.2023
Live-In Caregiver
Mother
11.2016 - 01.2019
Operations Representative
Verizon Wireless
06.2010 - 11.2016
Some College (No Degree) - Liberal Arts And General Studies
Kent State University
01.1992 - 05.1995