Andrew "Drew" Moore
Business Management
Cincinnati,OH
Summary
High-energy employee ready to empower team members to surpass company objectives with effective leadership. Skilled in training employees, building job satisfaction and solving operational problems by tapping into personal experience and collaboration strengths. Successful at keeping customer, business and staff needs balanced and operations in line with targets.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Assistant General Manager
Dominos Pizza Inc.
Deer Park, OH
02.2021 - 06.2022
- Handled cash accurately and prepared deposits.
- Mentored and motivated team members to achieve challenging business goals.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Motivated, trained, and disciplined employees to maximize performance.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Shift Lead
SkyZone Trampoline Park
Springdale, OH
01.2018 - 08.2018
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Kept employees operating productively and working on task to meet business and customer needs.
Assistant Pro Shop Manager
Wyoming Golf Club
Wyoming, OH
02.2016 - 03.2017
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
BBA - Business Administration And Management
University of Kentucky
Lexington, KY 08.2018 - 11.2018
BBA - Business Administration And Management
University of Cincinnati
Cincinnati, OH 02.2019 - 03.2020
BBA - Business Administration And Management
Southern New Hampshire University
Hooksett, NH 01.2022 - 04.2024
Skills
Operations Monitoring
undefinedAccomplishments
Graduated BSA with the prestigious Eagle Scout rank in 2018. Achieving this rank involves approximately 8 years of dedication to completing merit badges, community service, taking on leadership roles, and completing a final Eagle Scout project. My project consisted of designing and assembling 10 hybrid picnic benches for Gorman Heritage Farm, a non-profit organization located in Evendale, Ohio.
Timeline
BBA - Business Administration And Management
Southern New Hampshire University
01.2022 - 04.2024
Assistant General Manager
Dominos Pizza Inc.
02.2021 - 06.2022
BBA - Business Administration And Management
University of Cincinnati
02.2019 - 03.2020
BBA - Business Administration And Management
University of Kentucky
08.2018 - 11.2018
Shift Lead
SkyZone Trampoline Park
01.2018 - 08.2018
Assistant Pro Shop Manager
Wyoming Golf Club
02.2016 - 03.2017
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