Andrey Vega
Cicero,IL
Summary
Technical support professional resolving workstation issues, malware threats, and user setup tasks in fast-moving support environments. Builds troubleshooting protocols, verifies issue resolution, and helps improve response time across end-user requests. Supports software rollouts, backups, and clear documentation for reliable IT support operations.
Overview
2
2
Languages
2
2
Certifications
9
9
years of professional experience
Work History
Transactions Specialist
JPMorgan Chase
Chicago, IL
09.2024 - Current
- Insert customer and account data by inputting text and numerical information from source documents
- Review data for deficiencies or errors and validate output against source documentation
- Correct inaccuracies and resolve data exceptions within defined procedures
- Maintain high daily productivity and accuracy standards
- Follow outlined processes and controls to ensure consistent, high-quality results
- Keep information confidential and handle documents/data appropriately. Process customer transactions with attention to detail and consistent adherence to service procedures.
- Support clients with account questions, payment updates, and demonstrative point of contact tours in professional manner.
- Review transaction details to identify discrepancies and correct routine errors before completion.
- Document transaction outcomes to maintain clear service records
1st-Shift Operations Associate/Transporter
City Staffing
Chicago
05.2023 - 09.2024
- Prepares data for computer entry by organizing information.
- Processes customer and account source documents by reviewing and editing data for deficiencies.
- Supports customer data by entering alphabetic and numeric information on keyboard or optical scanner.
- Tests account system changes by inputting new data and reviewing the output.
- Secures information by completing data base backups.
- Eager to learn and adapt quickly, consistently meeting deadlines with a strong work ethic and punctuality.
Retail Store Associate
LL Bean
Oak Brook
10.2022 - 03.2023
- Handled multiple customer transactions and interactions while maintaining steady service quality on the sales floor.
- Maintained organized inventory and accurate stock counts to reduce discrepancies and keep product availability reliable.
- Supported monthly sales goals by recommending products and contributing to overall store revenue growth.
- Streamlined store workflows with team members to improve service flow and strengthen customer satisfaction.
- Trained new employees on company standards, helping them onboard smoothly and follow daily store procedures.
- Used store observations to spot service gaps and guide practical improvements in customer assistance.
Technology Service Internship/Team Lead
Morton East High School
Cicero
08.2018 - 05.2022
- Developed troubleshooting protocols that reduced average problem resolution time by 30% and improved customer satisfaction.
- Led team rollout of new software, increasing operational efficiency by 25% and client satisfaction.
- Configured and set up workstations to improve team efficiency and productivity.
- Diagnosed and resolved user issues with test scripts and technical expertise during desktop support requests.
- Removed malware and other threats to maintain system security and performance.
- Streamlined repair processes to improve consistency and reduce downtime.
- Verified issue resolution and service quality after support interactions to maintain client satisfaction and strengthen customer assistance.
Cashier
Wendys Restraunt
Cicero, IL
02.2021 - 08.2021
- Maintain clean counters and conveyor belt, ensuring a hygienic environment for customers.
- Assist front-end staff in providing excellent customer service and support.
- Help customers locate items and sign up for rewards programs, enhancing their shopping experience.
- Coordinated with team members to streamline operations during peak hours, leading to a 15% increase in service efficiency.
- Engaged customers with a positive attitude, promoting loyalty programs and boosting membership sign-ups by 25%.
Small Package Handler
Vend-Rite
Cicero, IL
01.2020 - 07.2020
- Collaborated with team to optimize package handling, resulting in improved workflow efficiency.
- Resolved customer issues creatively, enhancing satisfaction and retention.
- Identified and implemented solutions, boosting operational performance and team productivity.
- Streamlined package handling processes, enhancing efficiency and reducing delays by collaborating with team members.
- Ensured timely and accurate delivery of small packages, consistently meeting and exceeding company standards.
- Maintained meticulous records of package transactions, ensuring accuracy and accountability in all handling operations.
Volunteer
School
Cicero, IL
03.2018 - 04.2018
- Maintained clean, orderly facilities to support daily program operations.
- Communicated with participants and volunteers to improve event experiences and coordinate activity flow.
- Prepared and managed case folders to keep records accurate, accessible, and current.
- Checked in participants and provided directions during special events to keep operations moving.
- Assessed volunteer prospects' goals to match them with suitable organizations and improve placement success.
Education
High School Diploma - undefined
Morton East High School
Cicero, IL06-2022
Skills
- Customer service
- Customer assistance
- Data analysis
- Problem solving
- Workflow optimization
- High Volume Execution
- Cross-functional collaboration
- User issue troubleshooting
- Desktop support
- Workstation setup
- Ticket tracking
- Software installation
Certification
MOS Certified Word 2019
LANGUAGES
English
Spanish
Timeline
Transactions Specialist
JPMorgan Chase
09.2024 - Current
1st-Shift Operations Associate/Transporter
City Staffing
05.2023 - 09.2024
Retail Store Associate
LL Bean
10.2022 - 03.2023
Cashier
Wendys Restraunt
02.2021 - 08.2021
Small Package Handler
Vend-Rite
01.2020 - 07.2020
Technology Service Internship/Team Lead
Morton East High School
08.2018 - 05.2022
Volunteer
School
03.2018 - 04.2018
High School Diploma - undefined
Morton East High School