Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Andreya Castillo

Kingsville,TX

Summary

Exceptional listener and communicator who effectively conveys information verbally and in writing. Motivated professional who uses excellent customer service skills to meet goals and exceed customer expectations. Proven-relationship builder, productive worker with solid work ethic. Energetic performer with a passion for work and upbeat positive attitude.

Overview

6
6
years of professional experience

Work History

County Clerk

Kleberg County JP
Riviera, TX
09.2022 - 05.2023
  • Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
  • Organized public hearings to provide information on proposed legislation or zoning changes.
  • Ensured that all forms were completed correctly before submitting them for approval.
  • Attended community events representing the Clerk's office when necessary.
  • Resolved customer complaints in a timely manner while adhering to departmental policies and procedures.
  • Created and maintained filing systems for all legal documents pertaining to the county government.
  • Provided excellent customer service on phone and in-person to individuals from socially, economically and culturally diverse backgrounds.
  • Performed regular audits of files stored electronically or physically within the Clerk's Office premises.
  • Assisted citizens with inquiries related to county services or laws.
  • Verified accuracy of documents prior to submission for processing.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.

Auditor

South Texas Clinical Lab
Kingsville, TX
09.2018 - 07.2019
  • Ensured compliance with established internal control procedures by examining records, reports, operating practices and documentation.
  • Verified assets and liabilities by comparing items to documentation.
  • Communicated audit findings by preparing a final report; discussing findings with auditees.
  • Complied with federal, state, and local security by studying existing and new security legislation; enforcing adherence to requirements and advising management on needed actions.
  • Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications,
  • Contributed to team effort by accomplishing related results as needed.
  • Ensured compliance with safety standards during all procedures.

Assistant Manager

Regional Finance
Kingsville , TX
01.2017 - 08.2018
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Set schedules and delegated assignments based on team member strengths to optimize coverage and service levels.
  • Completed frequent walk-throughs and directed team members to correct any issue impacting store appearance or professionalism.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and boost bottom-line profitability.
  • Achieved quarterly sales, budget and other targeted goals.
  • Conducted analysis to address productivity and employee needs which resulted in improved employee morale.
  • Ensured proper organization of store, responded to customer complaints and answered questions quickly.
  • Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
  • Processed credit and debit card payments and returned proper change for cash purchases.

Education

Licensed Esthetician -

Aveda Institute - Corpus Christi
Corpus Christi, TX
2019

Phlebotomy -

Coastal Bend College
Kingsville, TX
2016

Skills

  • Bilingual
  • Issue resolution
  • Merchandising
  • Customer relations
  • Sales strategies
  • Verbal and written communication
  • Records management
  • Billing
  • Sales techniques
  • Supervision and training
  • Financial administration
  • Profit and loss accountability
  • Schedule management
  • Sound judgment
  • Employee development
  • Goal setting
  • Customer retention
  • Performance improvements
  • Self-motivated
  • Superior attention to detail

References

  • Dee 832-784-1998
  • Anna 361-246-0839
  • Mike 361-522-4488

Timeline

County Clerk

Kleberg County JP
09.2022 - 05.2023

Auditor

South Texas Clinical Lab
09.2018 - 07.2019

Assistant Manager

Regional Finance
01.2017 - 08.2018

Licensed Esthetician -

Aveda Institute - Corpus Christi

Phlebotomy -

Coastal Bend College

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Andreya Castillo