Andreya Person
Gwynn Oak,Maryland
Summary
An empathetic young professional with a sensitive and compassionate approach, where professional experience, education and abilities would be an advantage to the growth of my employer but myself. Skillful and dedicated Customer Service Representative with experience in coordination, planning, medical terminology, and support of daily clinic and administrative functions.
Overview
7
7
years of professional experience
Work History
Dispatcher/ Customer Service Representative
ParamountC2
Beltsville
02.2023 - Current
- Working knowledge of computer skills and web-based applications such as Microsoft
- Receive complaints; resolve simple complaints; refers complicated complaints to patient advocates, supervisor and/or affected department
- Understand the nature of the driver associtate distress, ensuring their immediate safety, and document the details promptly and accurately
- Performs other duties as assigned such as administrative duties
- Serves as the front-line resolution advocate for customers and delivery associate
- Answer incoming calls inbound and outbound
- Utilize tracking systems to monitor the real-time location and status of shipments
- Provide regular updates to customers and internal stakeholders regarding shipment progress
- Succeed in a structured environment where performance goals are set and measured, driving member satisfaction
- Maintain open and clear communication channels with drivers, and internal teams
- Completes internal and external forms or documents accurately and completely, ensuring efficient processing such as claims, accidents, on road & off road injuries.
- The position requires the ability to efficiently navigate multiple systems while resolving complex issues as advocates for our members.
- Prior experience providing customer service to the senior population, knowledge of medical terminology, or experience with health insurance plans is preferred.
- Participate in ongoing training and engage in self-development.
- Must be able to deal compassionately with Medicare beneficiaries on a one-on-one basis and focus on their needs through careful listening and patience.
- Passion for providing exceptional customer service, effective verbal and written communication skills, and willingness to adapt to a changing environment are critical to success in this role.
Volunteer
Doctors Community Hospital
Lanham, MD
06.2017 - 08.2023
- Providing hospitality services and customer service
- Providing general information regarding the hospital
- Managing & restocking inventory and supplies
- Greets all patients, family members and visitors into the department/service area
- May screen visitors and issue visitors pass
- Intermediate experience with Epic Software
- Working knowledge of computer skills and web-based applications, with ability to perform data entry
- May take patient and visitor complaints; resolve simple complaints; refers complicated complaints to patient advocates, supervisor and/or affected department(s); and assures follow-up
- Monitors appearance of lobbies, waiting areas, elevators, and entrances
- Efficient and aggregate data entry into the PM and EHR system for each patient.
Caregiver
Capital Home Care
Fairfax, VA
03.2021 - 10.2021
- Function independently, have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies
- Possess and display a genuine caring for, and interest in, Relate to and work with the ill, disabled, elderly, emotionally unstable and/or volatile residents of the facility
- Documenting and observing clients tendencies & behaviors
- Proficient in Microsoft Office
- Greets all patients, family members in the home.
Education
HIGH SCHOOL DIPLOMA -
FAIRMONT HEIGHTS HS
LANDOVER, MD05.2018
Skills
- Strong Work Ethic
- Excellent interpersonal skills
- Adept at mastering new concepts
- Leadership
- Organization
- Elite problem solving
Timeline
Dispatcher/ Customer Service Representative
ParamountC2
02.2023 - Current
Caregiver
Capital Home Care
03.2021 - 10.2021
Volunteer
Doctors Community Hospital
06.2017 - 08.2023
HIGH SCHOOL DIPLOMA -
FAIRMONT HEIGHTS HS