Andria Benjamin
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Technician Specialist
Northwestern Medicine
03.2023 - Current
- Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
- Improved patient satisfaction with timely and accurate processing of prior authorizations for medications and procedures.
- Reduced turnaround time for prior authorization requests by utilizing electronic submission methods.
- Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
- Managed a high volume of incoming calls, maintaining professionalism while effectively addressing the needs of callers seeking assistance with prior authorizations.
- Contributed to a high level of customer service by quickly addressing questions or concerns from patients regarding their coverage or denials.
- Coordinated with billing department to resolve discrepancies related to denied claims due to incomplete or incorrect prior authorizations.
- Monitored pending cases closely, proactively following up on outstanding documentation needed for successful approval outcomes.
- Input all patient data regarding claims and prior authorizations into system accurately.
- Verified eligibility and compliance with authorization requirements for service providers.
Pharmacy Technician Specialist
Northwestern Memorial Hospital
10.2022 - 03.2023
- Responsible for contacting drug companies to obtain refill and/or new prescription approvals within patient qualification guidelines.
- Identify and assist patients with locating resources for pharmaceutical assistance and with application process
- Ensure pharmaceutical assistance is maintained for duration of prescription for those patients receiving assistance.
- Identify resources for pharmaceutical assistance using internet, benefits check-up, access to benefits, and networking with other Pharmaceutical Assistance Programs.
- Works with pharmacists and providers to determine appropriate medications access programs for patients.
- Establishes and maintains inventory control of all prescription patient-specific medication provided by patient assistance programs.
- Completes appropriate forms and maintains appropriate logs or paperwork for tracking prescription patient assistance program medications.
- Set up and modified patient profiles to include current medications and insurance details.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Utilizes financial information including income and insurance/Medicaid status to assist patients with qualification for drug assistance programs.
Outpatient Oncology Pharmacy Technician III
Northwestern Memorial Hospital
10.2020 - 10.2022
- Prepares medication orders for inpatients and outpatients
- Prepares prescriptions for outpatients
- Picks up orders and delivers medications to nursing units
- Schedules intravenous admixture solutions according to patient's medical records in EPIC
- Reports any variance from patients record to pharmacist
- Answers telephone according to hospital policy
- Screen calls to determine if the call should be handled by pharmacist or technician
- Enters new drug orders and renewal/refill information into computerized patient medication profile
- Uses computer system to assist in all dispensing and inquiry functions
- Compares patient medication bin with pharmacy and nursing record
- Returns unnecessary and/or outdated medication to pharmacy
- Reconciles use records and reports any discrepancies to pharmacist
- Receives, prepares, and distributes floor stock requisitions and requisitions for other clinical locations
- Compounds dosage forms needed for dispensing to patients
- Assists in maintaining adequate inventory levels in dispensing areas.
Decentralized Pharmacy Technician
Northwestern Memorial Hospital
10.2018 - 10.2020
- Prepares medication orders for patients
- Picks up orders and delivers medication to nursing units
- Answers telephone according to hospital policy
- Screen calls to determine if call should be handled by technician or pharmacist
- Uses computer system to assist in all dispensing and inquiry functions
- Returns unnecessary and/or outdated medication to pharmacy
- Assists in maintaining adequate inventory levels in dispensing areas
- Plans and performs daily tasks required to provide department services under direction of pharmacist
- Ensures compliance with hazardous waste collection and disposal procedures.
Education
Some College (No Degree) - Nursing
Chamberlain University
Chicago, ILSkills
- Data Entry
- Prior Authorizations
- Medicare and Medicaid Processes
- Problem-Solving Skills
- FDA and HIPAA Compliance
Certification
ExCPT Pharmacy Technician Certification (CPhT), July 2016PTCB Pharmacy Technician Certification (CPhT), December 2021
Additional Information
- Licenses, Illinois Department of Financial and Professional Regulation, License number 049.225097
Timeline
Pharmacy Technician Specialist
Northwestern Medicine
03.2023 - Current
Pharmacy Technician Specialist
Northwestern Memorial Hospital
10.2022 - 03.2023
Outpatient Oncology Pharmacy Technician III
Northwestern Memorial Hospital
10.2020 - 10.2022
Decentralized Pharmacy Technician
Northwestern Memorial Hospital
10.2018 - 10.2020
Some College (No Degree) - Nursing
Chamberlain University