Andria Cogar
Sandusky,OH
Summary
Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Hostess/Table Busser
Applebee's Grill + Bar
Sandusky, Ohio
04.2024 - 12.2024
- Communicated with servers about new tables, changes in food availability and customer comments.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Spoke with patrons to drive satisfaction with food and service.
- Verified reservations and wait times with customers.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Monitored dining area to assess server capacity and estimate wait times.
Online Customer Service Shopper
Walmart
Sandusky, Ohio
08.2023 - 02.2024
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Secured and stored items until customer pickup.
- Organized and executed shopping trips for clients, including scheduling and transportation arrangements.
- Greeted and assisted customers to foster positive experiences.
- Replenished and arranged items to maintain appearance.
- Scanned items when pulling from shelves to update system stock information.
- Suggested comparable products to replace out-of-stock items.
Trainee/Warehouse Packer
Imagine Baking
Sandusky, Ohio
12.2022 - 04.2023
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Facilitated training sessions for new employees on company policies and procedures.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Provided support to existing staff on various tasks and duties.
- Maintained positive working relationship with fellow staff and management.
- Assisted with training new employees on company policies and procedures.
- Worked alongside senior team members to learn related job tasks and roles.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked effectively in team environments to make the workplace more productive.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Operated a variety of machinery and tools safely and efficiently.
- Used pallet jacks to move items to and from warehouse locations.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
Education
Bachelor of Science - Health Administration
University of Phoenix
Sandusky, OH05-2009
High School Diploma -
Sandusky High School
Sandusky, OH07-2002
Skills
- Guest complaint resolution
- Dining room management
- Seating coordination
- Dining area maintenance
- Assembly and production
- Operations support
- Quality control analysis
- Assembly line work
- Production
- Waste reduction
- Workplace cleanliness
- Assembly line
- Packaging operations
- Product picking
- Patience and empathy
- Hospitality and accommodation
- Online ordering
- Upbeat and outgoing attitude
- Product knowledge
- Lift up to 50 pounds
- Customer service
- Order proofing
Timeline
Hostess/Table Busser
Applebee's Grill + Bar
04.2024 - 12.2024
Online Customer Service Shopper
Walmart
08.2023 - 02.2024
Trainee/Warehouse Packer
Imagine Baking
12.2022 - 04.2023
Bachelor of Science - Health Administration
University of Phoenix
High School Diploma -
Sandusky High School