Andria Diggs
Missouri City,TX
Summary
Dedicated Patient Care Specialist with Acaria Health Specialty Pharmacy, skilled in enhancing patient satisfaction through effective communication and empathy. Proven ability to streamline prescription processing and ensure HIPAA compliance while maintaining meticulous documentation. Committed to continuous learning and teamwork, fostering improved patient adherence and care continuity.
Overview
6
6
years of professional experience
Work History
Patient Care Specialist
Acaria Health Specialty Pharmacy
Houston, TX
11.2019 - Current
- Assisted patients in understanding medication therapies and adherence strategies.
- Coordinated patient scheduling and follow-up consultations to enhance care continuity.
- Educated patients on insurance benefits and pharmacy services for improved access.
- Collaborated with healthcare providers to streamline prescription processing and resolve issues.
- Maintained accurate patient records to ensure compliance with health regulations.
- Enhanced patient satisfaction by providing timely and compassionate care.
- Ensured compliance with HIPAA regulations by safeguarding confidential patient information at all times.
Education
High School Diploma - N/A
Elsik High School
Houston, TXSkills
- Documentation proficiency
- Quality improvement
- Patient confidentiality
- Willingness to learn
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Patient care
- Excellent communication
- Empathy and compassionate care
- HIPAA compliance
- Verbal and written communication
Timeline
Patient Care Specialist
Acaria Health Specialty Pharmacy
11.2019 - Current
High School Diploma - N/A
Elsik High School