Andria McCray
Goodwill Industries of Alabama
Daleville,AL
Work Preference
Work Type
Part TimeConsultingContract Work
Minimum Desired Compensation
$45000/yr
Summary
Dynamic manager with a proven track record at Goodwill Industries of Alabama, excelling in team leadership and customer service. Successfully implemented workflow improvements, enhancing operational efficiency by 20%. Skilled in decision-making and relationship building, driving strategic goals and fostering a productive work environment.
Work History
Manager
- Directed daily retail operations, maintaining store standards, merchandising consistency, and customer service quality.
- Supervised associates, assigned tasks, and coached staff on sales floor procedures and donation processing.
- Monitored inventory flow, organized stockroom activities, and replenished merchandise to support sales readiness.
- Coordinated cash handling, register accuracy, and end-of-day reconciliation to protect financial integrity.
- Implemented workflow improvements to streamline sorting, pricing, and production activities across store operations.
- Resolved customer concerns professionally, supporting positive shopping experiences and repeat business.
- Trained new team members on safety practices, operational policies, and service expectations.
- Ensured compliance with organizational procedures, workplace safety requirements, and quality standards.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
GED
Skills
Customer service
Team leadership
Time management
Decision-making
Verbal and written communication
Task delegation
Documentation and reporting
Relationship building
Shift scheduling
Sales techniques
Schedule preparation
Workforce management
Negotiation
Clear communication
Coaching and mentoring
Work prioritization
Timeline
Manager
Goodwill Industries of Alabama
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Enterprise High School
GED
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