Andria Pittman
Brooklyn
Summary
Highly organized administrative professional with over 5 years of experience supporting high-volume operations, maintaining accurate records, and coordinating complex workflows. Demonstrated ability to manage sensitive information, follow strict procedures, and communicate effectively with the public. Skilled in documentation, scheduling, and applying policies to resolve issues—well-prepared to support courtroom and clerical operations within the New York State Unified Court System.
Overview
4
4
years of professional experience
2012
2012
years of post-secondary education
Work History
Care Concierge
K Health (Cedars-Sinai)
New York
07.2025 - Current
- Perform intake and onboarding by verifying identification, insurance, and required documentation with a high degree of accuracy
- Maintain detailed electronic records across multiple systems, ensuring completeness, accuracy, and compliance with established procedures
- Coordinate scheduling, follow-ups, and referrals, managing a high volume of daily appointments and requests
- Communicate with patients and providers through phone, chat, SMS, and email, delivering clear and professional guidance
- Apply organizational policies and procedures to resolve issues and ensure proper workflow management
- Support physicians by managing patient flow and prioritizing tasks in a fast-paced environment
Customer Care Specialist
United Healthcare
New York
09.2022 - 07.2025
- Reviewed and processed member information, ensuring accuracy and compliance with healthcare regulations and internal policies
- Investigated and resolved complex cases by coordinating with providers, facilities, and internal departments
- Maintained detailed records of all interactions, supporting accurate case tracking and documentation
- Interpreted policy guidelines and applied them to individual situations to determine appropriate resolutions
- Handled sensitive personal and medical information with strict confidentiality
- Delivered high-quality service while managing a high volume of daily inquiries
Call Center Representative
National Grid
New York
02.2022 - 08.2022
- Documented and tracked service requests, ensuring accuracy in record keeping and timely follow-up
- Reviewed account details and service issues to determine appropriate actions in accordance with company procedures
- Coordinated emergency response actions (e.g., gas leaks) by assessing situations and following established safety protocols
- Communicated clearly with customers regarding procedures, next steps, and resolutions
Education
Dr. Susan S. McKinney Secondary School of The Arts
Brooklyn, NYSkills
- Court-Ready Clerical & Administrative Support
- Record Keeping, Filing & Document Review
- Calendar Management & Scheduling
- Public & Professional Communication
- Confidential Data Handling
- Compliance & Procedural Adherence
- Attention to Detail & Accuracy
- Microsoft Office (Excel, Outlook, Teams)
- Systems: Salesforce, Epic, Jira
Timeline
Care Concierge
K Health (Cedars-Sinai)
07.2025 - Current
Customer Care Specialist
United Healthcare
09.2022 - 07.2025
Call Center Representative
National Grid
02.2022 - 08.2022
Dr. Susan S. McKinney Secondary School of The Arts