Andria Wilkes

• Educated patients on pre-surgery requirements, such as any preop appointments they may need, including arranging primary care visits.
• Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
• Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
• Facilitated communication between patients and medical staff, improving clarity and reducing anxiety.
• Streamlined insurance verification processes, ensuring all procedures were approved and properly documented.
• Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
• Arranged pre-operative and post-operative appointments for surgical patients.
• Expertly managed planning, scheduling, and coordination of outpatient procedures.
• Maintained the schedule for 3 or more providers.

• Supporting day to day operations within the clinic such as; patient check-in, answering phone calls, scheduling appointments, making new accounts for patients
• As a float, learning scheduling templates at 10 clinics

Accomplishments:

• Learning each specialties scheduling template
• Training and educating employees related to CSS operations

• Assist patients by scheduling appointments and addressing any concerns, streamline physician templates for efficiency, and set up new accounts for patients

Accomplishments:

• Train employees on new procedures that have impacted the responsibilities for a Patient Service Representative
• Coordinate resolutions of any concerns between patients, physicians, and within the clinic

• Worked as a lead actor for 2 years
• Learned each role and coordinated staffing

Accomplishments:

• Promoted to assistant manager with oversight of event staff, cash intake processes and ticket sales.
• Lead Actor over 20+ employees

• Packed online orders for companies that sold their products, assembled small online orders that shipped to houses, learned a new, comprehensive computer system in order to complete shipping orders

Accomplishments:

• Mastered the speed they required for orders
• Achieved high order completion rate

• In charge of cash control, scheduling, and daily tasks including; reordering product for the store, restocking the safe, daily cleaning of the store, stocking the cooler

Accomplishments:

• Supervisor over 9 employees
• Call out rates were extremely low and retention rates were very high