Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cori Henderson

Casa Grande,AZ

Summary

Strong working knowledge of the Customer Service industry. Most recently as Surgery Coordinator for Pledge Medical. Here Data entry and organizational skills were refined. With these skills and qualifications, the leadership and teamwork talents have supported professional growth. These Skills would be a fantastic addition to any organization looking to support a full-time position that offers professional challenges using people, excellent time management and critical thinking skills. If Disney seeks an experienced Data entry Associate, this is the right fit for the position.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Surgery Scheduler

Pledge Medical
Corona Del Mar, California
12.2021 - 06.2024
  • Led the surgery scheduling department, this entailed contacting patients to schedule their procedures, helped medical clearances for patients
  • Sent information surgery packets to the surgery center that the surgery was to be taking place
  • Communicated with attorneys and treatment coordinators
  • Coordinated with facilities to set up surgeries for up to 40 Personal injury cases per week
  • Managed approximately 30 incoming calls, emails and faxes per day from all parties involved.

Roadside Assistance Instructor

U-Haul
Phoenix, Arizona
03.2019 - 12.2021
  • Overseeing all activities within a team by distributing information to team members and proving new policy and procedures developing necessary skills that get results
  • Offering feedback and showing the desired skills and expected work ethic, as team instructor taking manager calls and de-escalating angry customers and problem solving to ensure the outcome is both beneficial to the customer as well as the business needs
  • Document agents' stats for KPI purposes to ensure all agents are performing job responsibilities
  • Train new hires
  • Managed approximately eighty incoming calls, emails and faxes per day from customers.

Agent Supervisor-Ambetter

Broad path
Tucson, Arizona
10.2018 - 01.2019
  • Manages, and directs agents to ensure to meet up with targets and perform duties according to laid down instructions and guidelines
  • Facilitate and organize training sessions for all agents and team members by reviewing their performances regularly
  • Understand all organization’s services, procedures, and guidelines as well as communicate same to all team members Monitor calls to ensure that procedures and quality standards are strictly adhered to
  • Develop skills to enable strong customer experience
  • Help WFM keep agents' activities updated in Quick-Base and RTA using Nice IEX Develop strategic team initiatives and KPI for success.

Team Manager

Concentrix
04.2017 - 02.2018
  • Conduct regular review of all call center agent's performance and organize training sessions for under performers Submit regular reports to management and seek current ideas and strategies to improve performance at the center
  • Ensure that clients are kept happy and satisfied always by providing prompt responses and solutions to their challenges always Ensure a safe and harmonious working environment for all other team members
  • Devise effective motivational techniques to improve the performance of each agent
  • Monitor real time staffing using IEX workforce Management software and client tools
  • Managed approximately 30 incoming calls, per day from customers

Education

Vocation - Electrical Equipment Installation and Repair

05.2001

Skills

  • Computer Proficiency
  • Customer Service
  • Data entry ability
  • Diligence to detail
  • Team Leadership
  • Management
  • Communication skills
  • Problem solving
  • Active Listening
  • Critical thinking
  • Excellent time management
  • Initiative-taking work ethic
  • Teamwork and Collaboration
  • Documentation and Recordkeeping
  • Written Communication
  • Appointment Setting
  • Data Entry Software
  • Organizational Skills
  • Time management abilities
  • Reliability
  • Data Management

Certification

Master Electrician licence

Timeline

Surgery Scheduler

Pledge Medical
12.2021 - 06.2024

Roadside Assistance Instructor

U-Haul
03.2019 - 12.2021

Agent Supervisor-Ambetter

Broad path
10.2018 - 01.2019

Team Manager

Concentrix
04.2017 - 02.2018

Vocation - Electrical Equipment Installation and Repair

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Cori Henderson