Robin Caldwell

• Working for two busy orthopedic surgeons.
• Scheduling surgeries, in the main operating room as well as the outpatient center.
• Assisting with ordered radiology procedures, as well as varies other tests need for patient care.
• Trained to assist in other aspects of the office. Answering the phones, working at the front desk, workman’s compensation approval and communication, as well as new patient referrals.
• Covering the role of the Medical Assist as needed. Completing patients charts correctly. Vitals, medicine lists, etc.
• Scheduled surgical appointments, ensuring optimal use of operating room resources.
• Managed electronic scheduling system for accurate appointment tracking and updates.
• Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
• Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
• Arranged pre-operative and post-operative appointments for surgical patients.
• Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
• Enhanced patient satisfaction by providing clear explanations of surgical procedures and addressing concerns promptly.

• Working for extremely busy practice as a phlebotomist and assisting with laboratory tech duties.
• Drawing blood in the appropriate tubes for testing as well as processing. Ordering and processing specialty tests for varies types of cancers.

General surgery practice.

• Scheduling surgery for two surgeons.
• Talking with patients and giving them instructions for their surgeries.
• Ordering labs, preoperative testing.
• Making surgical packets.
• Assisting with a minor procedure in the office. Drawing up location anesthetics.
• Setting up the room using sterile technique.
• Coordinated scheduling processes to optimize resource allocation and enhance operational efficiency.
• Enhanced scheduling efficiency by streamlining processes and implementing automated tools.
• Managed complex calendars, ensuring minimal conflicts and maximizing resource utilization.

• Coordinated patient scheduling to optimize clinic workflow and reduce appointment conflicts.
• Managed multiple calendars using advanced scheduling software to enhance operational efficiency.
• Developed streamlined processes for appointment reminders to improve patient attendance rates.
• Collaborated with medical staff to prioritize urgent appointments and ensure timely care delivery.
• Trained new team members on scheduling protocols and software systems to maintain high service standards.
• Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
• Scheduling follow up appointments, test, etc.
• Drawing blood for testing. Assisting in the INR clinic for finger sticks as well as a regular draw.