Andriana Portillo
Bloomington,IL
Summary
Dynamic Assistant Store Manager with a proven track record at Aldi, excelling in team leadership and store operations. Enhanced customer satisfaction through effective problem-solving and strategic merchandising, driving consistent sales growth. Skilled in optimizing inventory control and fostering a collaborative team environment, ensuring high performance and operational efficiency.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Aldi
Bloomington, IL
09.2023 - Current
- Assisted in daily store operations, ensuring compliance with company policies and procedures.
- Coordinated inventory management, optimizing stock levels to minimize waste and enhance product availability.
- Supported visual merchandising efforts to create an inviting shopping environment that aligns with brand standards.
- Monitored cash handling procedures, ensuring accuracy in transactions and maintaining security protocols.
- Implemented staff schedules, effectively balancing labor needs with peak customer traffic times for improved service delivery.
- Addressed customer inquiries and concerns efficiently, enhancing overall customer satisfaction and loyalty initiatives.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by maintaining a safe work environment for employees, further promoting teamwork and recognizing individual achievements among staff members regularly.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Improved store operations by establishing clear communication channels between associates and management.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed store operations smoothly while store manager was on leave.
Order Selector
Aldi Distribution Center
Dwight, IL
05.2022 - 09.2023
- Operated pallet jacks and hand jacks to efficiently select and transport products within warehouse.
- Collaborated with team members to meet daily productivity targets while ensuring adherence to safety protocols.
- Assisted in training new order selectors on proper equipment use and best practices for efficient selection.
- Identified areas for improvement in picking processes, contributing to enhanced accuracy and reduced errors.
- Boosted productivity by efficiently utilizing various equipment such as a forklift.
- Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak busy seasons without compromising quality or speed.
- Minimized damaged items through careful handling of fragile products while selecting orders.
- Increased teamwork efficiency by actively participating in group meetings, sharing ideas, and providing constructive feedback on potential improvements to the process.
Order Selector
Aldi Distribution Center
Webberville, MI
04.2021 - 05.2022
- Operated pallet jacks and hand jacks to efficiently select and transport products within warehouse.
- Collaborated with team members to meet daily productivity targets while ensuring adherence to safety protocols.
- Assisted in training new order selectors on proper equipment use and best practices for efficient selection.
- Identified areas for improvement in picking processes, contributing to enhanced accuracy and reduced errors.
- Boosted productivity by efficiently utilizing various equipment such as a forklift.
- Demonstrated adaptability, successfully managing multiple tasks simultaneously during peak busy seasons without compromising quality or speed.
- Minimized damaged items through careful handling of fragile products while selecting orders.
- Increased teamwork efficiency by actively participating in group meetings, sharing ideas, and providing constructive feedback on potential improvements to the process.
Assistant Store Manager
Qdoba
Owosso, MI
04.2017 - 05.2022
- Assisted in managing daily store operations and team performance to ensure efficient workflow.
- Executed inventory management processes, ensuring stock levels met customer demands.
- Increased employee retention and trained new employees on store policies, procedures, and customer service standards.
- Monitored sales trends and provided feedback for strategic merchandising decisions.
- Resolved customer inquiries and complaints, maintaining high satisfaction levels.
- Supported schedule management for staff, optimizing labor efficiency during peak hours
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Recruited, hired and hand trained new team members and management.
- Managed store while store manager was away
Property Sales Management
A Plus Self Storage/ B&H Realty
09.2019 - 04.2021
- Trained new employees on company policies and procedures, ensuring consistency in property management practices throughout the team.
- Handled property management duties for investor clients, including tenant screening, rent collection, and maintenance coordination.
- Maintained open lines of communication with upper management, providing regular updates on sales performance and addressing any concerns proactively.
- Oversaw inventory management tasks, including ordering supplies and minimizing waste through accurate forecasting of sales trends.
- Utilized property management software proficiently for efficient reservation management and accurate recordkeeping.
- Increased tenant satisfaction by implementing efficient property management strategies.
Assistant Store Manager
Maurices
Okemos, MI
08.2019 - 10.2019
- Collaborated with management to implement promotional strategies enhancing product visibility.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Streamlined inventory management with accurate ordering, and efficient stock organization.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Observed each employees individual strengths in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Customer Service Representative
Walgreens
Owosso, MI
05.2016 - 07.2017
- Assisted customers with product inquiries and concerns, providing timely and accurate information.
- Processed transactions efficiently using point-of-sale systems to ensure smooth customer experiences.
- Resolved customer complaints by identifying issues and implementing appropriate solutions quickly.
- Maintained knowledge of current promotions and policies to enhance customer service interactions.
- Collaborated with team members to improve service delivery and support store operations effectively.
- Educated customers about loyalty programs, driving engagement and increasing participation rates.
- Provided training support for new hires, facilitating their integration into customer service processes.
- Cross-trained and provided backup support for organizational leadership.
Education
Physical Therapy Assistant
Baker College
Owosso, MI2013
Corunna High School
Corunna, MI2012
General Studies
Lansing Community College
Lansing, MI2012
Skills
- Problem-solving
- Inventory control
- Time management
- Team building and leadership
- Team management
- Retail operations
- Goals and performance
Timeline
Assistant Store Manager
Aldi
09.2023 - Current
Order Selector
Aldi Distribution Center
05.2022 - 09.2023
Order Selector
Aldi Distribution Center
04.2021 - 05.2022
Property Sales Management
A Plus Self Storage/ B&H Realty
09.2019 - 04.2021
Assistant Store Manager
Maurices
08.2019 - 10.2019
Assistant Store Manager
Qdoba
04.2017 - 05.2022
Customer Service Representative
Walgreens
05.2016 - 07.2017
Physical Therapy Assistant
Baker College
Corunna High School
General Studies
Lansing Community College