Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic

Andriana Wright

Steer Town,Jamaica

Summary

To be challenged to work at optimum levels in your organization; delivering efficient and effective services in an aid to promote growth and development in all aspects. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with theunderstanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.

Overview

10
10
years of professional experience

Work History

Shop Attendant/ Customer Service Representative

Beaches Ocho Rios Resort
03.2023 - 01.2024
  • Receiving, unpacking and arranging new shipments from suppliers and vendors
  • Arranging and labelling goods in the display shelves
  • Assisting customers in finding the products they're looking for
  • Processing customer payments at the checkout point/till
  • Excellent Sales Representative
  • Basic admin duties: Maintain internal databases, Filing, Order office supplies
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Sales Representative/Customer Service Representative

Ibex Global Ja
09.2022 - 03.2023
  • Assist customer on phone, Make Sales
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Built relationships with customers and community to promote long term business growth.
  • Obtained referrals with existing clients to generate new business, boosting overall sales 87%.
  • Promoted new products and services to existing customers, driving revenue growth and satisfaction.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Waitress

Reno Gaming Lounge
02.2019 - 09.2022
  • Serve and assist customers
  • Met with chef to review daily specials and menu changes.
  • Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.

Bartender

Bamboo Beach Club
08.2016 - 02.2019
  • Mix and serve drinks to patrons, directly or through waitstaff
  • Interact with customers
  • Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws
  • Clean glasses, utensils, and bar equipment
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.

Front Desk Agent

Kaz Kreol Beach Lodge
01.2014 - 08.2016
  • Use the telephone/email to attend to potential clients
  • File various documents
  • Check rooms to ensure they are in the best conditions
  • Account for cash payables and receivables
  • Greet customers warmly and ascertain problem or reason for calling
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
  • Implemented marketing and promotional initiatives to increase occupancy.

Education

Diploma in Allied Healthcare Assistance levels 2-3 -

Westmore College
08.2015

CXC: Mathematics, English A, E.D.P.M., Principle of Business, Office Administration -

Bog Walk High School
07.2014

Ocho Rios High School
07.2012

Skills

  • Computer Proficiency
  • Excellent written and oral communication skills
  • People skills
  • Collaboration talent
  • Customer Service
  • Understanding Customer Needs
  • Relationship Building
  • Administrative Support

Personal Information

Hobbies: Socializing with new people, traveling, Reading and singing, Served as Student Counsellor

References

  • Rushauna Ricketts, Lot 61 Frontier Estate, Port Maria P.O, St Mary, Photo Model Manager, Bamboo Beach Club, (876) 549-4971
  • Kelee South, Bucksfield Ocho Rios, St Ann, Administrative Assistant, Ocho Rios Preparatory School, (876) 799-8326

Timeline

Shop Attendant/ Customer Service Representative

Beaches Ocho Rios Resort
03.2023 - 01.2024

Sales Representative/Customer Service Representative

Ibex Global Ja
09.2022 - 03.2023

Waitress

Reno Gaming Lounge
02.2019 - 09.2022

Bartender

Bamboo Beach Club
08.2016 - 02.2019

Front Desk Agent

Kaz Kreol Beach Lodge
01.2014 - 08.2016

Diploma in Allied Healthcare Assistance levels 2-3 -

Westmore College

CXC: Mathematics, English A, E.D.P.M., Principle of Business, Office Administration -

Bog Walk High School

Ocho Rios High School

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Andriana Wright